About The Role

As an L2/L3 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

Duties and Responsibilities

Resolve complex issues related to Microsoft systems and applications
Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
Resolve Issues: Troubleshoot and fix complex problems
Administer: Apply updates, manage backups, and ensure security
Support Projects: Assist with migrations and document changes
Azure Support: Manage Azure services and use PowerShell
Ensure Security: Maintain compliance and conduct audits
Collaborate: Work with teams and train junior staff
Improve: Enhance processes and stay current with technology

Communicate: Update and address client feedback

Must-have Skills/Qualification

Bachelor of Computer Science, Information Technology graduates or comparable experience
At least 2-5 years of minimum experience in a similar role
Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
Excellent troubleshooting skills
Ability to provide technical support and resolve requests in a timely and efficient manner
Excellent communication skills to successfully collaborate with foreign counterparts
Able to work under pressure
Able to multi-task
Good organizational skills