About The Role

This IT support role focuses on the complete lifecycle of computer infrastructure management. The position involves installing and configuring hardware, software, systems, networks, and peripherals, along with ongoing monitoring and maintenance of these systems. The core responsibility is providing responsive technical support to end-users through both remote phone assistance and on-site troubleshooting. This is a hands-on technical support position that requires proactive system management and reactive problem-solving to maintain smooth IT operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Installing and configuring computer hardware, software, systems, networks, printers and peripherals
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support for computing scope by phone or physical touch
Repairing and replacing computer hardware as necessary

 REQUIRED

Candidate must possess at least a Diploma in Computer Science, Information Technology, Computer Technology, Computer/Telecommunication Engineering or equivalent 
Shift work required.

 PREFERRED

Minimum 1-2 years working experience in the related field
Preferably entry-level, specialized in IT/Computer Hardware or equivalent
Experience in the manufacturing industry will be an added advantage

 SKILLS

Good knowledge of IT, computer, hardware, and software troubleshooting.

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WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  [email hidden]  to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to  WD Ethics Helpline  or email [email hidden] .