About The Role

As a Food & Beverage Host/Hostess , you will be the welcoming face of our restaurant and a key ambassador for the hotel’s guest experience. You will greet and engage with guests in a warm, professional manner, ensuring every interaction reflects genuine hospitality.

Beyond managing seating and reservations, you will play a vital role in creating memorable dining experiences by anticipating guest needs, recommending signature dishes, promoting hotel amenities, and suggesting local tours or experiences that enhance their stay.

Key Responsibilities

Greet all guests and confirm reservation details in a warm and professional manner
Liaise with Restaurant Manager and Assistant F&B Manager prior to start of shift on reservation details and seating arrangements.
Maintain an approachable demeanour and polished appearance in line with brand standards.
Escort guests to their tables with attention to comfort, preferences, and reservation details.
Confidently recommend dining options, hotel services, and local experiences tailored to guest interests.
Engage guests in conversation to identify opportunities to enhance their visit, including spa treatments, room upgrades, or curated tours to complement their stay
Obtain feedback from guests on their overall dining experience and in case they are guests of our hotels, obtain feedback on their overall stay
Check, encourage and follow up on guest reviews on social media channels
Collaborate closely with the service team to ensure personalized and seamless dining experiences.
Handle phone and in-person reservations accurately, noting special requests and dietary preferences.
Maintain organized and up-to-date booking records using the reservation system.
Be fully knowledgeable about the menu, wine list, ongoing promotions, and hotel offerings.
Promote special events, exclusive packages, and seasonal activities to drive guest engagement.
Uphold service standards and hospitality protocols in all interactions.
Proactively resolve guest concerns or escalate them promptly with detailed information.
Perform opening and closing duties efficiently to support smooth restaurant operations.

Qualifications & Skills

Excellent communication and interpersonal skills with a passion for guest interaction.
Strong product knowledge and enthusiasm for recommending experiences.
Professional appearance and positive attitude under pressure.
Familiarity with POS and reservation systems.
Prior hospitality experience preferred.