About The Role

If you are passionate about strengthening the quality, stability and governance of automation and AI solutions within Shell’s Digital ecosystem, this role offers an opportunity to contribute to enterprise-scale automation using Power Automate Desktop and Copilot Studio while working with global stakeholders.

Where You Fit In

As Shell continues to scale its digital , Transformation and automation capabilities across Finance Operations and other business functions, ensuring robustness, compliance, and sustainability of solutions is a key priority.

This role sits within the Digital Operations / Automation landscape, supporting quality engineering across automation solutions built using Power Automate Desktop (attended and unattended) and Copilot Studio.

You will work closely with Solution Architects, DigiOps teams, Process Owners, Control teams (FCDD/GRA), and developers across locations. The role requires strong alignment with Team’s Solution standard/ framework and automation governance practices.

What you will be doing

Ensuring stability and reliability of automations in BAU environments
Validating attended vs unattended automation design and orchestration
Incorporating control and audit requirements into quality engineering practices
Supporting fast-paced delivery cycles while maintaining compliance
Driving standardization and reuse across automation solutions
Keeping up with evolving Microsoft Power Platform and Copilot capabilities
Take ownership of the technical feasibility study and support the Access Management focal point and application BAO throughout the assessment.
Validate Power Automate Desktop flows (attended and unattended), including scheduling, triggers, and exception handling
Ensure quality of Copilot Studio solutions, including conversation flow, intent mapping, and fallback handling
Support release management, defect triage, and RCA in collaboration with developer or DigiOps teams ( if required).
Ensure compliance with controls (e.g., compliance document, audit) and documentation standards
Establish reusable testing frameworks, assets, and best practices
Partner with developers and architects to improve solution design and resilience
Support automation monitoring, performance validation, and continuous improvement
Contribute to strengthening governance and standardization across automation solutions

What you bring

8–12+ years of experience in Quality Engineering / Automation Testing / RPA validation
Proven experience with Power Automate Desktop (attended) and Blueprism.
Strong understanding of RPA orchestration, bot scheduling, exception handling, and logging
Working knowledge of Copilot Studio / conversational AI validation
Experience working within Shell environments (or similar enterprise frameworks)
Exposure to Power Platform (Power Automate Cloud, Power Apps)
Experience in integration testing, API validation and data reconciliation
Familiarity with SQL, SharePoint or enterprise data sources
Experience in monitoring and troubleshooting automation in production environments
Experience in Finance Operations / shared services environment
Knowledge of audit and compliance frameworks
Prior experience working on global DigiOps / automation teams within Shell
Demonstrates strong awareness of risk, audit and compliance requirements
Ensures controls are embedded early while balancing delivery timelines
Takes end-to-end ownership of quality and governance outcomes
Drives issues to closure with accountability and follow-through
Collaborates effectively with business, IT and control stakeholders
Communicates clearly and influences decisions where needed
Drives continuous improvement through RCA and standardization
Applies analytical thinking to solve complex problems and identify risks
Works effectively in global, cross-functional teams and shares knowledge
Adapts quickly and continuously learns new technologies and tools.

DISCLAIMER

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.