About The Role

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple: Empower better financial futures, together .

What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

Work with smart, collaborative people who get things done.
Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
Grow your career your way, with support to learn, stretch and explore new opportunities.

We also offer benefits to support you inside and outside of work

Genuinely flexible and hybrid ways of working.
Employee Share Scheme.
Additional leave and wellbeing support.
Enhanced parental leave and support through different life stages.
Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

Join our Gold Coast team as a Superannuation Administrator on a 12-month fixed-term contract and build your career within a growing financial services organisation. You'll develop your industry knowledge, gain hands-on experience across a range of superannuation processes, and make a meaningful impact by helping deliver an outstanding member experience.

What you’ll be doing

Maintain accurate and up-to-date member account information across superannuation administration systems.
Process member transactions, benefit payments, rollovers and pension payroll activities in line with service and compliance standards.
Manage daily banking, contribution allocations and reconciliation activities.
Respond to member, adviser and stakeholder enquiries professionally, delivering a high standard of customer service.
Support member onboarding, account maintenance and insurance administration processes.
Ensure all activities are completed in accordance with regulatory, risk and compliance requirements.
Contribute to process improvement initiatives and support the wider team during peak periods.

What you bring
You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

Previous experience within superannuation administration, wealth management or financial services operations.
Strong attention to detail with the ability to manage high volumes of work accurately.
Excellent written and verbal communication skills, with a customer-focused approach.
Highly organised with the ability to prioritise competing tasks and meet deadlines.
Proactive, collaborative and comfortable working in a fast-paced environment.
Intermediate Microsoft Office skills, particularly Excel and Outlook.

Desirable Experience

RG146 qualification or willingness to obtain.
Knowledge of superannuation, pensions, insurance or member administration processes.
Experience working within a regulated financial services environment.
Exposure to contribution processing, benefit payments, reconciliations or member services.

Our process

We aim to keep the process simple and respectful of your time

You’ll receive an acknowledgement after applying.
Our Talent team will review your application and keep you updated.
If shortlisted, we’ll connect to learn more about you.
Interviews may be virtual or in person.
You’ll receive an outcome and feedback.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.