About The Role

Retail Operations Advisor – Retail Key Accounts

Do you combine strong commercial acumen with a passion for customer experience, operational excellence and developing people?

We are looking for an exceptional Retail Operations Advisor to join our Retail Key Accounts team, with dedicated responsibility for our MAXOL account.

This is an exciting opportunity to play a key role in driving the performance of a high-profile retail network. Working closely with MAXOL retailers and our wider commercial and support teams, you will provide expert advice, challenge performance, identify opportunities and help stores realise their full potential.

You will be much more than an advisor. You will be a trusted commercial partner to our customers , helping them make better decisions, improve standards, optimise margins and ultimately grow their businesses.

The opportunity

Reporting to the Head of Sales for Retail Key Accounts, you will have a direct influence on business performance across your designated area.

You will build strong relationships with MAXOL retailers, understand the individual opportunities within their businesses and translate commercial strategy into practical, measurable action at store level.

From improving store standards and margin performance to supporting new store openings, refits and business improvement initiatives, you will be at the heart of delivering excellence across the account.

This is a role for someone who enjoys being close to the customer, understands retail from the ground up and has the commercial confidence to identify opportunities and turn them into results.

Key Responsibilities

Own and develop the MAXOL relationship across your designated area, building trusted and commercially focused relationships with retailers.
Drive business performance , ensuring optimum execution of our commercial strategy and maximising opportunities across the customer network.
Grow customer loyalty and share of business , ensuring customers purchase the products and services committed to under trading and supply agreements.
Act as a trusted retail advisor , providing practical best-practice guidance on store operations, customer experience, merchandising and margin optimisation.
Use commercial insight to identify opportunities , helping retailers understand their performance and take action to improve profitability.
Champion exceptional standards , advising customers on food hygiene, operational compliance and the procedures required to maintain consistently high standards.
Lead store audits and improvement activity , using excellence audit results to identify underperformance, agree corrective actions and follow through to delivery.
Collaborate across the wider organisation , working closely with Fresh Food, Alcohol and other specialist advisors to deliver a consistent and compelling proposition at store level.
Drive compliance with company policies, procedures and agreed standards while maintaining strong and constructive customer relationships.
Support major projects and business initiatives , including new store openings, store refits and other strategic or operational projects.
Share insight from the field , bringing customer and market intelligence back into the wider business to help shape future commercial opportunities.
Deliver against clear objectives and deadlines , taking ownership for results and ensuring agreed actions translate into measurable improvements.

The successful candidate will have the ability to operate comfortably at both a strategic and operational level . You may currently be working in retail operations, retail management, area management, convenience retail, FMCG or a related customer-facing commercial environment. Most importantly, you will understand how successful stores operate and what drives both customer and financial performance.