About The Role

If you love people, nature, and keeping things running smoothly, keep reading...
Fixed Term opportunity – till end of March 2027 | Based in Arthur’s Pass
Open to candidates looking for 0.8 or 1 FTE (32 hours +)
Salary Range $61,189 - $67,446, salary dependent on experience (1FTE)

Live and work in the heart of Arthur's Pass, connecting people with nature every day

Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa

Mō te tūranga | About the role

As the welcoming face of Te Papa Atawhai, our Visitor Centre team creates memorable experiences for visitors from around the world. You'll provide expert advice on conservation, recreation, and safety across Arthur's Pass National Park, and the wider Canterbury region.

Based in the heart of the Southern Alps / Kā Tiritiri o te Moana, this is a rewarding opportunity to connect people with New Zealand's unique natural and cultural heritage.

The position will be focussed on

Providing up-to-date information on recreation opportunities, conservation projects, weather, safety, and track and hut conditions.
Liaising with field staff to ensure accurate visitor information.
Sharing the stories and cultural heritage of Tangata Whenua and Aotearoa.
Managing bookings for DOC huts and campgrounds and issuing hunting permits.
Promoting and selling retail merchandise.
Delivering clear and positive visitor safety messages.
Supporting media, communications, and community engagement initiatives.

Click here for the Role Description

Our Visitor Centre operates seven days a week. This role works a five days on, two days off roster and includes working both Saturday and Sunday.

DOC shared accommodation may be available for the successful candidate through a tenancy agreement. Please note that pets are not permitted in DOC accommodation, as it is located within the National Park.

We also welcome applications from candidates seeking a 0.8 FTE position (32 hours per week). Weekend work will still be required.

Ngā pūkenga me ngā wheako | Skills and experience

This is a varied and fast-paced role that requires flexibility, initiative, and a passion for helping visitors connect with our natural environment. We're keen to hear from you if you have some of the following:

Experience in a visitor centre, tourism, retail, sales, or other customer-facing environment
Strong interpersonal and communication skills, with the ability to build positive relationships and work effectively as part of a team
The ability to remain organised and maintain high standards in a busy environment
An interest in conservation and the outdoors, with knowledge of Arthur's Pass National Park and the surrounding area an advantage
Confidence using computer systems and learning new technology
The ability to communicate safety information clearly and positively
Availability to work weekends and public holidays
A current full New Zealand driver's licence

He aha ngā pāinga mōu? | What’s in it for you?

DOC is committed to a culture where everyone can participate, thrive, and grow. We’re driven by our values and behaviours, and are working towards being an organisation that is diverse, equitable, and inclusive by default.

Want to know more?

Tonoa inaiānei | Apply now

Apply online with your CV and cover letter outlining your relevant experience and motivation. We’re unable to accept emailed applications or provide feedback to applicants not shortlisted.

If you need any adjustments during the recruitment process, let us know and we’ll try to accommodate.

Salary: $61,189 - $67,446, depending on skills and experience.

Eligibility: You must hold a valid NZ work visa that covers the duration of employment.

Please note, we are not engaging with recruitment agencies for this role.

Rā whakakapi | Applications close at 11:59 pm on Tuesday 15th September. This advert may close early, so please apply promptly

Me he pātai anō, whakapā mai | For further enquiries , please contact Leeza Young, Senior Recruitment Advisor, leeyoung@doc.govt.nz