Product Support Specialist

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Product Support Specialist is responsible for analyzing Implementation and Integration requests to support the implementation and Operations departments as new clients and products are onboarded/integrated into EnableComp Systems. Diagnose and report product related issues to support our operations staff.

Key Responsibilities

• Work Collaboratively with Implementation team and Operations on implementing new clients into EnableComp Systems (Enforcer/ETL/Supplemental Files, etc.).
• Provide support to Operations staff on product related issues.
• Collaborate with internal teams to identify and/or resolve product issues.
• Maintain department SLAs on ticket response time.
• Perform research and analysis within various vendor portals on claim submission behavior
• Assist with testing on Product team enhancements and deployments
• Support Account management staff with client research.
• Monitors on-going changes for data improvements.
• Use of independent judgement and discretion as it relates to responsibilities detailed above.
• Other duties as required

Requirements and Qualifications

• Bachelor’s Degree preferred.
• Familiar with claims and IT systems.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Regular and predictable attendance.

Special Considerations and Prerequisites

• Proven experience writing business requirements and/or creating business rule specifications.
• Ability to thrive in a fast-paced environment while managing multiple projects with competing priorities successfully.
• Demonstrated experience coordinating and managing initiatives, small projects among business operations and IT staff.
• Highly organized and possesses excellent communication skills.
• Superior analytical and problem-solving skills.
• Must be able to remain in stationary position 50% of the time.
• Occasionally moves about inside the office to access office equipment, etc.
• Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone, and computer.