KYC Team Leader

At Campeón Gaming , we build the technology behind online casino and sports betting brands.

We provide an all-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.

Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer managed services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management.

This allows our partners to focus on growing their brand , while we support the technology and core operational functions of the platform.

But what truly sets us apart is our people .

We are a team of 200+ Campeones from 17+ nationalities , bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being people-first , building trust , embracing meraki , fostering team spirit , and adopting a growth mindset , both as individuals and as a company.

We’ve been recognized among the Best Workplaces in Europe 2024 , consistently ranked as a Best Workplace in Greece (2021–2025) , certified as a Great Place to Work for 6 consecutive years , and awarded as Best Workplace for Women Hellas 2026 and Best Workplace in Tech Hellas 2025 .

Ready to build this journey together? Your story starts here!

We are currently looking for a KYC Team Leader to join us!

Key Responsibilities

• Lead, coach, and develop the KYC team to deliver high performance and accuracy in daily operations.
• Perform customer due diligence (CDD) and enhanced due diligence (EDD) checks on new and existing players.
• Monitor and manage workload distribution, ensuring timely completion of customer verification checks.
• Oversee CDD, EDD, PEP & sanctions screening.
• Serve as the point of escalation for complex KYC cases and provide guidance on decision-making.
• Collaborate with Compliance, Risk, and Customer Support teams.
• Drive process improvements, implement best practices, and support regulatory audits.
• Provide regular reporting to management on team performance, KPIs, and risk indicators.
• Maintain accurate records of all KYC checks and decisions.

Requirements

• Proven experience in KYC within the i-Gaming, fintech, or financial services industry.
• Fluency in English both written and oral (additional languages are a plus).
• Computer literacy.
• Ability to handle sensitive data with discretion and professionalism.
• Previous leadership or supervisory experience.
• Knowledge of customer due diligence processes.
• Excellent communication and people management skills.
• Strong analytical and decision-making abilities with attention to detail.
• Ability to work individually and as part of a team. Proactive.
• Time management skills.

What We Offer

• Competitive remuneration package & bonus scheme
• Access to LinkedIn Learning programs as well as funding to educational programs of your choice
• Private Medical insurance & Access to a 24/7 Employee Assistance Program
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
• Coverage of your public transportation expenses and gym membership
• Paid educational leave
• Hybrid working model
• Modern offices in the center of Athens
• 360 feedbacks for Constant personal and professional development
• Birthdays are always a day off!

Diversity, Equity & Inclusion

At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.

We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.

Every story deserves a shared journey. Ready to be a Campeόn?