Network Engineer - Netskope ( SSE , SASE)

Platform Operations

• Own the day-to-day operation of Netskope Cloud Firewall, SWG, NPA, and DNS Security services.
• Monitor platform health, policy enforcement, client connectivity, traffic steering, and service performance.
• Perform routine administration, configuration updates, and tenant maintenance.
• Ensure service availability and adherence to operational service levels.
• Participate in on-call support and major incident response activities.

Incident & Problem Management

• Act as the Tier 3 escalation point for Netskope-related incidents.
• Troubleshoot user connectivity, application access, DNS, steering, SSL inspection, and policy enforcement issues.
• Conduct root cause analysis and develop corrective action plans.
• Lead technical bridge calls during high-priority incidents.
• Drive permanent fixes for recurring operational issues.

Policy Administration

• Maintain Cloud Firewall, SWG, NPA, DLP, and DNS Security policies.
• Review firewall and web access requests.
• Manage business exceptions, whitelists, bypasses, and policy changes.
• Ensure policy changes follow governance and change management processes.
• Validate policy effectiveness and recommend security improvements.

Service Monitoring & Reporting

• Monitor operational dashboards and service health metrics.
• Track key performance indicators, trends, and service issues.
• Develop reports covering platform utilization, security events, top blocked activities, policy effectiveness, and operational health.
• Support audit requests and operational reviews.

Change & Release Management

• Execute production changes within Netskope environments.
• Support software upgrades, client deployments, steering changes, and policy rollouts.
• Validate changes in test and pilot environments before production deployment.
• Participate in change advisory board (CAB) processes and release readiness reviews.

Continuous Improvement

• Identify opportunities to improve operational efficiency and platform performance.
• Reduce policy complexity and eliminate obsolete configurations.
• Develop automation for repetitive operational tasks.
• Create and maintain runbooks, knowledge articles, and standard operating procedures.
• Drive operational excellence initiatives across the Netskope service.

Stakeholder Support

• Partner closely with Security Operations, Service Desk, Endpoint Engineering, Network Services, and IAM teams.
• Provide expert guidance during application onboarding and troubleshooting activities.
• Support business units with exception requests and operational queries.
• Mentor junior engineers and support personnel.

Experience

• 5+ years of Security Operations, Network Security Operations, or Security Engineering experience.
• 3+ years of hands-on administration and support of Netskope technologies.
• Experience supporting large-scale enterprise deployments (10,000+ users preferred).
• Experience operating Cloud Firewall, Secure Web Gateway, DNS Security, and NPA services.

Experience with

• ServiceNow
• SIEM platforms
• Log analysis and troubleshooting
• PowerShell or scripting automation

Preferred Qualifications

• Netskope Certified Cloud Security Administrator (NCSA)
• Netskope Certified Cloud Security Architect (NCCA)
• CISSP, CISM, CCSP, or equivalent certifications
• Experience supporting global 24x7 operations
• Experience with ZTNA and SASE operational environments

Key Success Measures

• Stable operation of Netskope services with minimal unplanned outages.
• Reduction in recurring incidents through root cause remediation.
• Timely completion of operational requests and changes.
• Continuous reduction of policy exceptions, bypasses, and technical debt.
• Positive user experience and successful adoption of Netskope services.
• Accurate operational reporting and strong audit compliance.