About The Role

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Key Responsibilities Include

GCCT

Answer incoming communications (fax, phone calls, emails, mail) to support and manage customer enquiries and to support efficient order fulfillment.
Provide Rock Reinforcement & Construction Chemical team with a full range of administrative support.
Maintain ERP master data for customers and vendors including stocking levels, pricing and lead times.
Proactively maintain demand planning, inventory levels and successful on-time delivery of Rock Reinforcement & Construction Chemical Business Line products based on sales forecasts by coordinating manufacturing internally and through third parties.
Ensure specifications of final products meet the Normet standards for distribution to end users.
Resolve challenges, provide solutions and collaborate with suppliers and others to troubleshoot and rectify issues.
Evaluate Vendor performance using assigned KPI’s.
Process supply chain requirements including purchasing, and cost management.
Locate alternative vendors, materials, equipment or supplies as needed.
Coordinates with logistics to arrange shipping and communicate detailed instructions, and coordinates receiving activities.
Attend and participate in weekly sales meetings.
Communicate forecasts and supply chain performance.
Share inventory updates and communicate any changes to customer requirements.
Contribute to the development and ongoing improvement of Rock Reinforcement & Construction Chemical Business Line processes and procedures.
Works cohesively with other business lines, including global colleagues and stakeholders.

Office/Warehouse Coordinator

Maintains office services by organizing office operations and procedures and performing clerical functions.
Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Engages local office staff by organizing events including holiday celebrations, lunches, community involvement, sponsorships, etc.
Point person for building maintenance, mailing, shipping, procurement of office supplies and equipment, invoice and bill payment for the local facilities and services, and other miscellaneous tasks as needed.

Financials

Follow all financial policies and procedures.
Ensure proper accounting approvals are received.

Stakeholder Management

Customer-focused to positively support the growth of Normet
Customers include both internal and external stakeholders, with the ability to conduct work professionally

HSEQ – Health, Safety, Environment and Quality

Complies with all Normet policies regarding HSEQ
Active participant in ensuring Normet operations and products support HSEQ initiatives

Personal Responsibility

Maintain compliance to Normet Values, & Normet Policies and Procedures
Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training
Active contributor and team member in the North American Sales Area.

Qualifications and Experience

Customer service experience
Mining industry experience a plus
High School Graduate
Valid Driver’s License
Capacity to operate in a demanding environment with competing priorities

Skills and Competencies

An elevated level of responsiveness, organization and interpersonal skills
Detail orientation
Excellent written and verbal communication skills
Computer acumen

Additional Information

At times, the role will be required to undertake tasks outside of this position description. Taking into consideration the relevant skills and experience at the request of the reporting manager
This role is to have a normal work week in accordance with regular business hours, Monday – Friday, 40 hours. There may be weekends or longer hours depending on role activities
Must already have valid work authorization for Canada.

Compliance & Authority

Normet Employees have a responsibility to protect their own health and safety and avoid adversely affecting the health and safety of any other person
Comply with Normet safety policies, procedures, and work practices
Ensure contractors and visitors are aware of all necessary safety instructions and information when on Normet premises
Must wear specific PPE clothing and items relevant for the task you are undertaking
Must read and understand all relevant SOPs pertaining to any equipment/machinery/vehicles
Must report all safety issues and or emergencies in the workplace