About The Role

Summary

The role is responsible for driving operational efficiency and supporting product-related initiatives through process analysis, documentation, and communication. This position partners closely with product managers and internal teams to ensure seamless implementation and ongoing program performance.

Key Responsibilities

Analyze and optimize processes to evaluate program performance and identify opportunities for efficiency improvements.
Develop presentations and deliver data-driven insights to support program manager communications with clients and senior leadership.
Design and maintain enablement processes and documentation (including SmartSheet) and project plans for key initiatives to ensure smooth adoption of product-related changes and impacts.
Gather and validate business requirements and oversee the implementation of program enhancements across EviCore’s systems, processes, and applications
Provide advanced issue resolution support by diagnosing root causes, troubleshooting, and implementing solutions to mitigate future risks.
Serve as the primary liaison for client implementations, representing CE Products as the single point of contact throughout the process.
Perform additional duties as needed to support evolving business objectives including but, not limited to pulling reports and/or pathway development.
Assist with operational training preparation for interdepartmental staff interacting with the program.

Required Skills

Excellent verbal and written communication skills
Organizational skill to track tasks and completion
Proficient in Microsoft Office® Suite – PowerPoint, Excel, Word, and Visio
Ability to work with data and reporting tools to research, organize, and summarize findings
High technical and functional aptitude for problem solving and process flow management
Ability to manage time and responsibilities in a fast paced, fluid environment
Strong interpersonal skills to work as part of a team on large projects
Self-motivated and high level of personal imitative

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 27 - 40 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.