About The Role

Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.

Primary Responsibilities

Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections
Back-office execution of the registration and licensing process
Ensuring CoC issuance, amendments and replacement as per country standards
Acting as back-office interface between SGS Switzerland and the trade for case execution
Ensuring processing quality, timeliness and adherence to agreed service levels

Specific Responsibilities

At all times, complies with SGS Code of Integrity and Professional Conduct. 
Ensuring SR registration and, when applicable, creating hard files with relevant documents 
Validating external parties in the Operations system 
Transmitting relevant contractual documents to the Certification Center (CC) for processing 
Receiving Conformity Assessment Instructions from CC and acting upon them 
Requesting quality and transaction documents from exporters/producers as instructed by CC 
Generating invoices, following up with exporters for payment, and registering payments 
Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up) 
Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation) 
Following up with LO / exporter for importer / authority acceptance in case of discrepancies 
Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local) 
Monitoring of inspection execution, sampling and testing, when applicable 
Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools 
Preparing regular job status reports for the Switzerland operation 
Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance 
Handling day-to-day operations in a timely, complete and proper manner 
Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity 
Act at all times in accordance with SGS values, including professionalism, respect and inclusion 
University degree or equivalent professional qualification (min. 3 years' relevant sector/company experience)
Minimum 2 years' experience in trade / import-export back-office operations
Experience in SGS TFS services is an advantage
Fluent English (working language with the Switzerland team); German an advantage
Strong attention to detail and accuracy in document and data processing
Proficiency with operational systems (LIMS and group-sanctioned order/document tools)
Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.