Import Export Manager

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today!

IMPORT & EXPORT MANAGER

Position Purpose

Provide strategic leadership for all Import & Export activities, ensuring full compliance with customs and foreign trade regulations while supporting business growth, operational continuity, cost optimization, and risk mitigation.

Position Information

• Reports To: Plant Manager
• Direct Reports: 2-7 Employees
• Level: Management

Key Responsibilities

Strategic Leadership

• Define and execute Import & Export strategy.
• Advise leadership on foreign trade matters.
• Lead risk mitigation and business continuity initiatives.
• Support launches, expansions, and supply chain transformations.

Trade Compliance & Governance

• Own IMMEX, PROSEC, Annex 24, Annex 30, USMCA/T-MEC, OEA and CTPAT compliance.
• Lead compliance reviews and trade risk assessments.
• Approve customs classification, valuation, and origin determinations.

Operations Management

• Ensure continuity of international material flow.
• Manage brokers, carriers, and freight forwarders.
• Resolve critical logistics and customs escalations.

Audits & Government Relations

• Lead internal, external and government audits.
• Represent the company before SAT, ANAM and authorities.
• Ensure closure of audit findings.

Financial & Business Management

• Drive cost reduction and duty savings initiatives.
• Lead supplier negotiations and KPI governance.

People Leadership

• Build high-performing teams.
• Conduct talent reviews and succession planning.
• Develop training and engagement programs.

Required Qualifications

• Bachelor’s degree in international business, Trade, Logistics, Supply Chain, or related field.
• Master’s degree preferred.
• 8-12 years of progressive Import & Export experience.
• 3-5 years leading teams.
• Manufacturing and IMMEX experience.
• Audit leadership experience.

Technical Knowledge

• Customs Law, IMMEX, PROSEC, Annex 24, Annex 30, USMCA/T-MEC, Rules of Origin, Tariff Classification, Customs Valuation, Incoterms 2020, SAP, Power BI.

Leadership Competencies

• Strategic Leadership, Business Acumen, Executive Communication, Financial Management, Change Management, Risk Management, Talent Development, Decision Making, Collaboration, Negotiation, Analytical Thinking

KPIs

• 100% Customs Compliance; Zero penalties; >99.8% documentation accuracy; >99% inventory accuracy; >95% logistics provider performance, 100% audit findings closed on time, >95% logistics provider service level.

Communication Skills

• Advanced professional English required, including strong verbal and written communication skills for interaction with senior leadership, global teams, customs authorities, customers, and external business partners.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agency requests please.