Technical Customer Service with German

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit www.solenis.com The Technical Customer Service role plays a crucial role in supporting back-office activities for the Technical Customer Service team. You'll be responsible for managing service requests, ensuring accurate customer invoicing, handling third-party purchase orders, and maintaining master data in SAP. Your primary goal will be to foster positive relationships with customers and sales representatives while ensuring smooth and efficient operations. Key Responsibilities Service Requests Management: Receive and process emergency service requests via email or service forms using Salesforce. Create notifications, release service orders in SAP, and handle outbound iDocs. Create and update equipment records in SAP and maintain customer master data. DMR Processing & Invoicing: Manage debit memo requests (DMRs) to enable accurate customer invoicing. Correct invoice errors as needed. Third-Party Purchase Orders: Process purchase orders and handle third-party invoicing and payments. General Administrative Activities: Update customer contract data and manage equipment master data in SAP. Onboard new technicians and third parties. Handle additional email requests and ensure data accuracy. Experience Ideally minimum 2 years of prior experience in a similar administrative role. Fluent in German and English (both written and verbal). Hands-on experience with administrative tasks and customer service. Basic computer skills with proficiency in MS Office, SAP, and / or Salesforce. Skills & Competencies IT Proficiency: Comfortable using MS Office, SAP, and Salesforce. Customer-Centric Mindset: Builds strong relationships and delivers solutions with the customer in mind. Communication & Teamwork: Strong communication skills and ability to collaborate in a multilingual, team-oriented environment. Adaptability: Able to multi-task, prioritize, and handle rapid change effectively. Problem-Solving: Uses sound judgment to resolve issues within established procedures. Social Competence: Demonstrates a service-oriented attitude and strong interpersonal skills. Education University diploma or equivalent (minimum requirement). Benefits: Benefit platform Life Insurance Private Medical Care Holiday Allowance Christmas and Easter Bonus Extra vacation days Annual Bonus At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team. Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. Not seeing a role that best fits your career goals? Introduce yourself to our Talent Acquisition team with a brief note on how you believe you can best apply your skills and bring value to Solenis. Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.