Network Support Engineer

TRG Screen is looking for a skilled and experienced Network Support Engineer to join our IT Infrastructure team. The ideal candidate will have a strong background in network operations, troubleshooting, and support, with a focus on maintaining high availability and performance of enterprise network systems.

Responsibilities

• Monitor, troubleshoot, and maintain LAN/WAN infrastructure, routers, switches, firewalls, and VPNs.
• Provide Level 2/3 support for network-related incidents and service requests.
• Collaborate with global IT teams to ensure seamless connectivity and uptime.
• Perform network performance tuning and capacity planning.
• Implement and maintain network security protocols and compliance standards.
• Manage network documentation, diagrams, and change control processes.
• Participate in on-call rotation and provide after-hours support as needed.
• Assist in network upgrades, migrations, and disaster recovery planning.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience in network support or administration.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and subnetting.
• Experience with Cisco, Juniper, or Fortinet devices.
• Proficiency in configuring and troubleshooting firewalls, VPNs, and load balancers.
• Familiarity with monitoring tools like SolarWinds, PRTG, or Nagios.
• Understanding of ITIL processes and ticketing systems (e.g., ServiceNow, Jira).
• Excellent problem-solving and communication skills.

Preferred Qualifications

• Certifications: CCNA, CCNP, or equivalent.
• Experience with cloud networking (AWS, Azure).
• Exposure to SD-WAN, VoIP, and wireless technologies.
• Hands-on experience in Sophos XG Firewall, Central Endpoint, or Intercept X