Representative, CS

• Handle and manage customer orders, including OEM eyewear frame-related matters
• Communicate effectively with customers and factories to ensure smooth order processing
• Provide professional customer service and maintain strong customer relationships
• Resolve customer inquiries, complaints, and return/exchange issues
• Support customer service projects and assist the sales team in solving order problems
• Coordinate through various platforms (Line@, Email, Telephone, etc.)
• Participate in shift rotation as required by the company
• At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus)
• Good communication skills in Mandarin and English (Intermediate level or above)
• Proficiency in MS Excel, Word, and PowerPoint
• Strong attention to detail, pressure resistance, service-oriented, and a team player

Your ZEISS Recruiting Team