Service Agreements Controller

Company

Truck Stops (NZ) Ltd Join our team and play a key role in delivering service agreements that keep our customers’ commercial vehicles on the road.

We’re looking for a Service Agreements Controller to support the management of our Service Agreement programme. This is a varied role combining customer service, contract administration, financial analysis and coordination across our branches, dealers and sales teams.

What you’ll be doing

• Manage Service Agreement quotes, pricing, approvals and contracts.
• Monitor vehicle servicing, repairs and maintenance against contract requirements.
• Review invoices, costs and contract performance to ensure agreements remain commercially viable.
• Monitor vehicle kilometres and manage adjustments, including excess kilometre invoicing.
• Prepare customer proposals, tenders and monthly reports.
• Work closely with branches, dealers, sales teams and customers to resolve issues and keep agreements running smoothly.
• Support continuous improvement, training and initiatives that improve customer service and vehicle uptime.

• What we’re looking for
• You’ll be organised, commercially minded and detail-focused, with strong communication skills and the ability to build effective relationships across the business.

Ideally, you’ll bring

• Experience in contract administration, service administration, fleet, automotive or a similar environment.
• Strong numerical and analytical skills.
• Excellent attention to detail and organisational skills.
• Confidence working with data, systems and reporting.
• Strong problem-solving and communication skills.
• A proactive approach and willingness to identify ways to improve processes.
• The ability to work independently while being a great team player.

• Automotive or commercial vehicle industry experience is an advantage, but we’re also interested in people with strong transferable skills and the right attitude.
• Why join us?
• This is a great opportunity to join a team where you’ll have a direct impact on customer experience, vehicle uptime and the success of our Service Agreement programme.
• Above all you’ll be a team player who understands embraces our company values – Act with Integrity, Care for All, Win Together.
• We offer you

• A comprehensive privileges programme that includes discount purchasing across 100+ retailers & companywide discounts
• Ongoing training and development opportunities, including paid study leave
• Regular team events and a great workplace culture

About Us

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 30 years.

With 19 nationwide branches supporting Hino, Mack, UD Trucks and Volvo Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.