Senior Manager, Clinical Programs, Process & Performance Improvement, Data & Analytics

UHN Data & Analytics supports UHN’s growing demand for data, data-driven insights and helps TeamUHN ensure the needs of the patients come first. Our collective goal is to better see, understand and use data to help UHN become a data-driven organization, which will help us achieve UHN’s strategic goals and ultimately advance care, research, and education. UHN Data & Analytics supports UHN in data-driven decisions, data literacy, performance improvement, data governance, data infrastructure/tools, advanced analytics, and automation.

The Senior Manager, Clinical Programs, Process & Performance Improvement (CPPPI), role plays a dual leadership role in UHN Data & Analytics. The position serves as a dedicated Data & Analytics partner to clinical programs, helping leaders translate insight into action and achieve measurable performance outcomes. Simultaneously, the role advances UHN's enterprise improvement capability by building the methods, systems, skills, and culture required to sustain continuous improvement across the organization.

Duties

• Serve as the senior Data & Analytics partner for assigned clinical programs , building trusted relationships with clinical, operational, and administrative leaders to advance strategic and operational priorities.
• Translate clinical and operational priorities into integrated analytics and improvement initiatives  that deliver measurable improvements in quality, patient outcomes, experience, access, efficiency, and resource stewardship.
• Lead strategic performance improvement initiatives  that address complex organizational challenges and support achievement of clinical program objectives.
• Facilitate data-informed decision making  through performance reviews, operational assessments, strategic planning activities, and action-oriented discussions that convert insight into results.
• Build organizational capability in continuous improvement, performance management, and structured problem solving  through coaching, consultation, and practical application.
• Design, implement, and sustain improvement systems, standards, methodologies, and routines  that enable scalable and sustainable performance improvement across the organization.
• Develop and deliver enterprise education, training, and mentorship programs  that strengthen organizational capability in analytics, improvement science, and change leadership.
• Establish performance measurement and value realization frameworks  that evaluate the impact, sustainability, and benefits of improvement initiatives.
• Lead, develop, and inspire a high-performing team of performance improvement and analytics professionals , providing coaching, mentorship, performance management, succession planning, and opportunities for professional growth.
• Foster a culture of accountability, collaboration, innovation, continuous learning, and excellence , while building communities of practice and strengthening improvement capability across UHN.
• A Master’s degree in Health/Hospital Administration, Business Administration, or related field preferred.
• At minimum ten (10) years of practical experience in hospital/healthcare management/leadership roles with a proven understanding of data analysis principles, data interpretation, data visualization, and quality improvement
• Certifications in Lean/Six Sigma or equivalent Quality Improvement Methodology 
• Excellent written and verbal communication skills, interpersonal skills, and the ability to work collegially and interact effectively with diverse stakeholders at all levels of the organization.
• Extensive stakeholder/relationship and change management knowledge and expertise.
• Ability to effectively communicate data insights to both technical and non-technical stakeholders, promoting data literacy throughout the organization.
• Strong critical thinking and analytical ability with attention to detail, capable of visualizing complex organizational data to derive insights.
• Capacity to identify and address complex issues in healthcare delivery and develop actionable strategies for improvement.
• Highly inquisitive and can stay on top of the latest trends and industry best practices.
• Proven experience in managing a high performing and diverse team
• Additional certifications such as Project Management Professional (PMP), Business Relationship Management Professional (BRMP), Certified Change Management Professional (CCMP), Program Management Professional (PgMP), Portfolio Management Professional (PfMP) considered an asset.
• Working knowledge and understanding of Epic and data visualization applications considered an asset.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.