About The Role

Tasks and Duties

Ensure smooth and timely clearance process flow.
Ensure all customers standard operating procedures are followed as per the SOP.
Monitor audit and customer reports to ensure total customer satisfaction and execution.
Lead Operational Huddles
Manage Dayforce/Timecard approval and edits
Attend and support with operational customer meetings
AUE and 361 Report Management
EDI Error Management
Support with complex PSM Updates
Support with Post Entry Request Management and execution on timely revisions
Support with department accounting functions (BNP Credits/PNB, Draft Payables, AJAX, AR, etc.)
Work with Customs Process Specialist on Transition and Implementation of new business.
Conduct quality 1-1’s and developmental discussions with team and provide feedback.
Build and maintaining strong relationships with customers and governmental Customs organizations.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
Coordinate team capacity and desk coverage for absences and where support can be allocated across product.
Promote and implement productivity tools within the team (e.g., using Raft, Edoc Lift, Data Defaulting, Expo Customs)
Be continuously open and positive to implementing new system changes and enhancements with your team.
Support and attend customer engagements and operational discussions (standard operational meetings, QBR’s, etc).

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  
Write with pencil/pen/marker. 
Functions performed primarily while seated at desk