Ciudad de México

• Developing professional who resolves complex issues, supports upgrades, conducts advanced 
• troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination.

Competency Responsibilities and Expectations

Technical Expertise

• Provides second-level technical support for complex hardware,
• Performs advanced troubleshooting, root cause analysis, and implements permanent fixes.
• Assists in system upgrades, deployments, and configuration of enterprise applications.

Communication and Leadership

• Communicates effectively with stakeholders, providing clear status updates and technical guidance.
• Takes ownership of escalated issues and coordinates resolution across teams.

 

Customer Service Mindset

• Delivers proactive support by anticipating user needs and preventing potential issues.
• Maintains strong relationships with end-users through responsive and empathetic service.

 

Critical Thinking

• Evaluates complex problems and designs innovative solutions aligned with organizational goals.
• Prioritizes tasks based on business impact and resource availability.

 

Governance and Standards 

• Enforces compliance with IT security policies, standards, and regulatory requirements.
• Conducts periodic reviews of system configurations and access controls.
• Ensures accurate documentation for audits and maintains integrity of IT records.

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• Vendor and Financial Acumen

• Manages vendor relationships for service agreements, repairs, and procurement.
• Evaluates vendor performance and escalates concerns when necessary.
• Bachelor’s degree in Computer Systems Engineering, Software Engineering, Information Technology, Information Systems, Computer Science, Information Technology Management , or a related field; or one to two years of relevant IT experience; or an equivalent combination of education and experience.
• Strong knowledge of network policies, network topology, LAN environments, and IP standards.
• Technical proficiency in corporate systems, applications, and business processes.
• Proactive mindset with a focus on process improvement through task and workflow automation.
• Strong interpersonal and communication skills.
• Customer service-oriented, solution-focused, and innovative.
• Proficiency in software applications and technology tools.
• Intermediate to Advanced English proficiency.

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal

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• Expeditors offers excellent benefits

• Competitive salary
• Benefits above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.