About The Role

Swift7 Consultants is seeking a Service Communications Advisor to join our Austin team. This role is ideal for someone who communicates confidently, enjoys helping others, and can maintain a professional and approachable presence in a fast-paced environment.

The Service Communications Advisor will support client and customer interactions, provide accurate information, assist with service-related inquiries, and help ensure a smooth and positive communication experience.

Responsibilities

Communicate professionally with clients and customers regarding services, requests, and general inquiries.
Provide clear, accurate, and helpful information while maintaining a high standard of service.
Assist with resolving routine concerns and identifying appropriate solutions.
Maintain organized and accurate records of communications and service interactions.
Coordinate with internal team members to ensure requests are handled efficiently.
Follow established communication and service procedures.
Support daily operational and customer service objectives.
Build positive professional relationships through attentive and effective communication.
Identify opportunities to improve the overall client and customer experience.
Strong verbal and written communication skills.
Professional, friendly, and confident communication style.
Excellent listening and interpersonal skills.
Ability to organize tasks and manage multiple priorities effectively.
Strong attention to detail.
Reliable and adaptable approach to changing situations.
Problem-solving and critical-thinking abilities.
Comfortable working independently and collaboratively as part of a team.
Willingness to learn new systems, processes, and service procedures.
Strong commitment to providing a positive customer experience.
Competitive salary of $46,000 – $52,000 per year.
Full-time employment.
Professional training and skill development.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Opportunities to strengthen communication, customer service, problem-solving, and organizational skills.
Exposure to different areas of client service and business operations.
Clear opportunities to take on additional responsibilities as you grow within the company.