About The Role

We are looking for a hands-on Team Lead to own the two sides of our customer operation, end-to-end

The Client Services team (CSO), leading the team that handles end-consumer contact on behalf of our clients in Belgium, the Netherlands and in France.
The Customer Success team , supporting our SaaS customers who use our platform in Belgium, the Netherlands, France and the UK.

Different focus on how to support the customer but one shared goal: everyone we deal with should have a fast, clear and high-quality experience. Over time, we see real potential in bringing these two teams closer together, and you'll help shape that. Primary focus is supporting the Client Services team from day 1.

This is a hands-on, in-the-detail leadership role. You're close to your teams and close to the customer. Coaching people, unblocking issues, watching quality and service levels, and making both operations run smoothly day after day. If you enjoy leading people, getting things right for the customer, and improving how things work, this role is for you.

👋 Meet Zero Friction: the sidekick of Europe's energy heroes

We're a fast-growing SaaS scale-up with a clear mission: making the energy transition easy, fair and frictionless. Our platform helps heating and cooling suppliers automate invoicing, cost allocation and customer management, so they can focus on what really matters: delivering reliable and affordable energy for everyone.

At Zero Friction, we don't just build software, we build superpowers for our heroes. By taking away administrative hassle and enabling transparency, we help suppliers pave the way to a sustainable future. Collaboration, innovation and bold thinking are in our DNA. 🚀