Host

At Level99, Hosts are the first point of contact for guests, setting the tone for an exceptional experience. They create a warm and inviting atmosphere for all restaurant guests and entertainment players, demonstrating genuine enthusiasm in every interaction. Responsibilities include managing seating, maintaining the waitlist, and efficiently checking in reservations.

RESPONSIBILITIES

• Greet guests in an upbeat, welcoming manner
• Seat guests to maximize dining room and account for reservations and large parties
• Communicate wait times, and provide status updates to guests
• Maintain and present menus to guests when seating
• Answer the phone and assist with takeout orders, gift cards, and any retail and merchandise needs
• Express gratitude when guests are departing
• Walk the dining room to update table status and collect and clean menus
• Comply with all health, safety and hygiene standards and policies
• When time allows, assist with service in the restaurant, like bussing and running of food
• Perform all other duties needed and requested

POSITION REQUIREMENTS

• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude – leading by example
• Effective verbal and written communication skills
• Knowledge of health and sanitation code and policies

OTHER DESIRABLE SKILLS & EXPERIENCE

• Previous experience in the hospitality or retail industries

WORKING CONDITIONS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment