Senior Sterling Support Engineer

Senior Sterling Support Engineer

KEY RESPONSIBILITIES

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• Provide L2/L3 production support for IBM Sterling OMS applications.
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• Monitor, troubleshoot, and resolve production incidents related to order management and fulfillment .
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• Support order fulfillment, sourcing, inventory management , and order lifecycle processes.
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• Troubleshoot Sterling OMS APIs, Agents, and Business Rules .
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• Perform root cause analysis and implement corrective and preventive actions.
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• Monitor application performance and proactively identify potential production issues.
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• Collaborate with development, infrastructure, and business teams to resolve complex issues.
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• Manage incidents, service requests, and problem management activities within defined SLAs.
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• Support deployments, releases, and production changes while ensuring application stability.
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• Maintain technical documentation, support procedures, and knowledge articles.

REQUIRED SKILLS

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• Strong hands-on experience with IBM Sterling OMS / Order Management System .
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• Experience in Production Support and Incident Management .
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• Strong understanding of Order Fulfillment, Sourcing, and Inventory Management .
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• Experience troubleshooting Sterling OMS APIs, Agents, and Business Rules .
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• Understanding of order lifecycle, inventory availability, sourcing, and fulfillment processes.
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• Strong troubleshooting, analytical, and problem-solving skills.
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• Experience working with ITIL/SLA-driven support environments .

QUALIFICATIONS

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• Bachelor's degree in Computer Science, IT, Engineering , or a related field.
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• 5+ years of experience in Sterling OMS application support or related enterprise systems.
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• Hands-on experience supporting production Sterling OMS environments .
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• Experience working in L2/L3 support and Agile/ITIL environments.
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• Strong communication and stakeholder management skills.