About The Role

About the Team

You will join the team that helps shape the digital customer experience for Pottery Barn Kids, PB Teen, and Dormify. You will work with collaborative, creative and strategic cross-functional partners to deliver inspiring online experiences that support customer discovery, category growth, and brand storytelling.

About the Role

The Manager, e-Commerce Content Operations has oversight of the day-to-day execution, quality and governance of content across the Pottery Barn Kids, PB Teen, and Dormify websites. This role will partner closely with Creative, Marketing, Merchandising, SEO, Production, and IT teams to deliver superior online experience for the customer. The position will serve as the brand lead for CMS execution and content standards across platforms and channels. This position reports directly to the Director of e-Commerce Site Operations.

Responsibilities

Leverage understanding of web design principles, CMS capabilities, consumer behavior, and operational processes to improve site content execution, quality and customer experience.
Partner with Creative, Marketing, Merchandising, SEO, Production and IT teams to execute seasonal launches, promotional campaigns, content updates and customer-facing site experiences
Manage the Pottery Barn Kids, PB Teen and Dormify Content Operations team. From administrative needs and training to overseeing workload, career development, and mentorship
Serve as the ECM/AEM subject matter expert for the brands, including content build standards, publishing workflows, component usage and feature enhancements, including working with tech on enhancement features during the release cycle
Own execution and maintenance of all key content areas including homepages, banners, shop paths, features, and SEO articles
Manage content updates for high-visibility brand and business needs across the site
Create and maintain tagging standards across site content to improve reporting, consistency and customer experience
Partner with team to ensure all content is reviewed, tested and validated prior to launch, including links, imagery, copy, tagging, mobile/app presentation, SEO inputs and customer experience.
Proactively review the site with a customer-first mindset, identifying content gaps, outdated experiences, operational risks and customer experience issues while suggesting and delivering solutions
End-to-end project management of seasonal product launches and features
Build and maintain strong relationships across all channels within the brand, other WSI brands, and shared services teams
Stay abreast of e-commerce content best practices, competitive landscape, CMS capabilities, accessibility considerations and overall business goals in order to recommend process improvements and content experience enhancements

Criteria

3-5+ years in an e-commerce, website operations, content operations, or CMS management role
Strong hands-on experience using a content management system to build, publish and maintain customer-facing website content
Project management skills and ability to manage multiple content updates, seasonal launches and cross-functional deadlines simultaneously
Strong understanding of e-commerce site experience, content hierarchy, promotional execution and customer journey best practices
Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment
Strong attention to detail
Working knowledge of SEO content inputs, metadata, tagging standards and content performance measurement.
Creative problem solving and analytical skills required
Excellent communication skills are a must, including the ability to clearly communicate content needs, risks, timelines and tradeoffs to cross-functional partners
Demonstrated ability to be a team player and drive results
Previous experience managing a team with direct reports preferred but not required
Ability to lead projects effectively and with minimal supervision and keen attention to detail
Flexible schedule that can accommodate off hour/cadence site launches and technical issue triaging
Bachelor’s degree
This role requires being onsite in the San Francisco office Monday through Thursday and Friday as optional in the office

Technical Competencies required

Content management system experience required
Experience with project/story management tools such as JIRA, Confluence, etc. required
Experience with Adobe Analytics and/or Test & Target suite is a plus

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $95,000 - $110,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bon us opportunities.

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