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Hotel Reservationist – Mandarin Speaking
CB Talents SP · Kuala Lumpur, Malaysia (Gtower), Malaysia
About The Role
- Hotel Reservationist – Mandarin Speaking
- Hotel Reservationist – Mandarin
- On-site | Full time
Kuala Lumpur, Malaysia (Gtower)
Description
We are recruiting Mandarin-speaking Hotel Reservationists to join an international hospitality customer service project based in Kuala Lumpur, Malaysia. In this role, you will support hotel reservation operations, assisting guests with booking-related requests and delivering a high standard of customer experience aligned with hospitality industry practices.
As a Hotel Reservationist, you will
- Handle hotel reservation inquiries in Mandarin through customer service channels
- Assist guests with bookings, modifications, cancellations, and special requests
- Provide accurate information regarding hotel availability, rates, and services
- Ensure a smooth and professional guest experience in line with hospitality standards
- Work rotational shifts in a 24/7 operational environment
Requirements
To qualify for this role, you should meet the following criteria
- Mandarin language proficiency at C1 level or above (spoken and written)
- Strong communication and customer service skills
- Previous experience in hotel Front Office or Reservations is required
- Good attention to detail and ability to work with reservation systems
- Ability to work in a fast-paced, customer-focused environment
Benefits
- Competitive salary package
- Paid training and onboarding
- Opportunity to work in an international hospitality support environment
- Career growth opportunities within customer service and hospitality operations
- Modern office facilities in Kuala Lumpur
- To apply, please submit your application via this platform or email your CV to: [email hidden — sign in]
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