French CS for online streaming Platform - LIS2

• Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?
• Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
• You will be part of a multicultural team based in Lisbon , where you will provide outstanding multi-channel support to users of the service.

RESPONSIBILITIES

• Answering queries from customers via phone, email and chat ;
• Provide general and technical support ;
• Identify , troubleshoot , document and categorize cases and possible bugs;
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures ;
• Escalate complex problems according to defined procedures

Requirements

• Preferred experience in customer service experience , preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
• Fluent in French (C1) & English (B2) ;
• Strong analytical , problem solving and technical troubleshooting skills ;
• Excellent interpersonal skills , able to be empathetic with colleagues and customers alike;
• Excellent professional writing skills and good typing speed.

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

Employee Status : Full-Time Employee