HRIS Specialist III

The HRIS Specialist III supports the accuracy and timely resolution of timesheet, time entry, and hourly payroll-related issues arising from the integration between Replicon and Oracle HCM. This role focuses on triaging integration exceptions, identifying likely root causes, correcting basic timekeeping issues, and routing more complex items to the appropriate resolver group.

The role supports hourly employees by monitoring Oracle HCM-Replicon integration dashboards, reviewing HR Helpdesk tickets related to time entry, time approvals, absences, and payroll-impacting time issues, and helping ensure time data is complete and payroll-ready before processing.

Note: This is a 6-month limited term employment with eligible benefits and 3 weeks’ vacation. This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.

What you’ll do

• Monitor Oracle HCM and Replicon integration dashboards to identify timesheet, time entry, absence, and payroll-impacting issues for hourly employees.
• Triage integration errors and HR Helpdesk tickets by reviewing dashboard details, employee records, time entries, approvals, absences, and ticket information.
• Identify likely root causes of issues, such as missing approvals, incomplete timesheets, absence mismatches, schedule discrepancies, or employee assignment data issues.
• Correct basic timekeeping or data issues where approved procedures exist and the issue does not require system configuration, payroll override, or technical support.
• Route complex or unresolved issues to the appropriate resolver group, such as Payroll, HR, Operations, supervisors, BTS Replicon support, or the HRIS functional owner.
• Track issue status, document actions taken, and follow up with resolver groups to support timely resolution before payroll processing deadlines.
• Communicate clearly with employees, supervisors, timekeepers, Payroll, HR, Operations, and BTS support to gather information and provide issue updates.
• Maintain issue logs, recurring error summaries, and support documentation to help identify trends, improve processes, and support audit requirements.
• Support testing and validation activities for integration fixes, dashboard updates, timekeeping changes, and process improvements.

What you’ll bring

• Diploma or bachelor’s degree in human resources, Information Systems, Business, or related discipline
• 1-2 years of experience supporting Time & Labor, HRIS, workforce systems, timekeeping, employee services, or HR Helpdesk processes
• Experience with Replicon, Oracle HCM or similar timekeeping applications
• Strong understanding of timekeeping practices for hourly/Trades workforce and overtime rules
• Advanced Excel and reporting skills
• Strong attention to detail and commitment to data accuracy.
• Ability to investigate issues using dashboards, reports, ticket notes, and system records.
• Good problem-solving skills, with the ability to identify patterns, likely root causes, and appropriate escalation paths.
• Clear communication skills, including the ability to explain timekeeping issues to non-technical users.
• Strong customer service mindset
• Ability to follow documented procedures and recognize when an issue needs escalation.
• Good organizational skills, with the ability to track multiple open issues and follow up before payroll deadlines.
• Ability to document recurring issues, update support notes, and contribute to user guidance or process documentation, aligned to the source role’s documentation and user guidance expectations.

Why you’ll love working here

• This role provides you a very competitive salary in line with the successful candidate’s experience.
• We also provide the best-in-class health and wellness benefits package for this position, including things such as extended health care (i.e. paramedical services for massage therapy, speech therapy, mental health coverage, physiotherapy, and more), dental care, vision care, $500 personal spending account, and an Employee Family Assistance Program (EFAP).
• This position qualifies for an optional hybrid work schedule.

The estimated salary for this position is $84,600 - $103,400. In determining final salary, Seaspan considers many factors including the successful Candidate’s skills and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package.

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