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Client Service Manager

Mountfitchet Group · Dubai, United Arab Emirates

Operations ManagementManager LevelQuick applyfull-time9 days ago

About The Role

  • Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Airworthiness and Charter Sales teams
  • Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
  • Working with the Airworthiness department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
  • Working with clients and associated teams regarding feasibility of flight schedules
  • Meeting and greeting passengers on departure and arrival
  • Close collaboration with Cabin Crew to ensure accurate client profiling and delivery of the highest levels of inflight service
  • Coordination of comprehensive monthly reporting to clients and their finance teams including participating in financial reconciliation process, ensuring compliance with contractual parameters
  • Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
  • Provide excellent customer service to both internal and external Voluxis customers
  • Building relationships with Voluxis clients and suppliers alike
  • Business-level proficiency (B2 CEFR or Equivalent) in English and written and spoken Arabic is essential.
  • 4-5 years of previous experience in the private aviation industry, preferably Client and aircraft management, private jet charter or Operations.
  • Familiarity/working knowledge of all aspects of aircraft management.
  • Account management experience relating to private aviation clients and other UHNWI/VVIPs
  • Ability to work well within a specialist team
  • Excellent communicator
  • Highly organised - able to handle multiple, and on occasion, conflicting priorities
  • Competitive salary
  • Holiday entitlement which increases with length of service
  • Career development opportunities
  • Private healthcare & pension
  • Employment Visa (as required)

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