Specialist, Key Account Management

{"@context":"https://schema.org","@type":"JobPosting","title":"Specialist, Key Account Management ","description":"\u003Cp\u003E\u003Cstrong\u003EAbout Grab and Our Workplace\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EGrab is Southeast Asia\u0027s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we\u0027ve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EGet to Know the Team\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EYou\u0027ll be part of a fast-growing team driving the success of our Payments business by building strong merchant partnerships, unlocking growth opportunities, and delivering solutions that create value for both our partners and Grab.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EGet to Know the Role\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EYou will manage a portfolio of key accounts, focusing on building strong merchant relationships and driving revenue growth. This includes identifying opportunities, pitching campaigns, and driving adoption of GrabPay and PayLater solutions.\u003C/p\u003E\u003Cp\u003EYou will also support business development initiatives and work cross-functionally to execute strategies. This role reports to the Manager, Key Account Management.\u003C/p\u003E\u003Cp\u003E\u0026#xa0;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EThe Critical Tasks You Will Perform\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EManage a portfolio of key accounts and build strong relationships through regular engagement with merchant stakeholders.\u003C/li\u003E\u003Cli\u003EDrive merchant growth by executing promotional campaigns, partnerships, and adoption of GrabPay and PayLater solutions.\u003C/li\u003E\u003Cli\u003EIdentify and resolve merchant issues (e.g., settlement, technical), and provide effective solutions.\u003C/li\u003E\u003Cli\u003EConduct Monthly Business Reviews (MBRs) to track performance and identify growth opportunities.\u003C/li\u003E\u003Cli\u003EAnalyze performance data to develop initiatives that increase revenue and profitability in line with targets.\u003C/li\u003E\u003Cli\u003EMonitor market and competitor trends to identify opportunities for category growth.\u003C/li\u003E\u003Cli\u003ECollaborate cross-functionally (e.g., Marketing, Product, Tech) to support merchant needs, including campaigns, integrations, and reporting.\u003C/li\u003E\u003Cli\u003EPartner with marketing teams to execute campaigns, events, and other merchant engagement initiatives.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWhat Essential Skills You Will Need\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMinimum 2 years of experience in client-facing roles such as Account Management, Key Account Management (KAM), Merchant Management, Business Development, or Partnerships.\u003C/li\u003E\u003Cli\u003EExperience in payments, fintech, e-wallets, or financial services is preferred.\u003C/li\u003E\u003Cli\u003EAbility to present ideas clearly, guide stakeholder decision-making, and negotiate commercial or campaign terms with merchants.\u003C/li\u003E\u003Cli\u003EProven stakeholder management to identify opportunities, understand merchant needs, and drive revenue growth.\u003C/li\u003E\u003Cli\u003EProficiency in Excel (e.g., pivot tables, data analysis, reporting) to interpret performance metrics (e.g., TPV, MTU, adoption rates) and recommend data-driven actions.\u003C/li\u003E\u003Cli\u003EExperience collaborating cross-functionally with teams such as Marketing, Product, Strategy, and Operations to execute campaigns and business initiatives.\u003C/li\u003E\u003Cli\u003EAbility to manage a portfolio of accounts, prioritize initiatives based on business impact, and consistently deliver against revenue or performance targets.\u003C/li\u003E\u003Cli\u003EStrong execution skills to manage multiple campaigns and timelines with accuracy and timely delivery.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ELife at Grab\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EWe care about your well-being at Grab, here are some of the global benefits we offer:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EWe have your back with \u003Cstrong\u003ETerm Life Insurance \u003C/strong\u003Eand comprehensive \u003Cstrong\u003EMedical Insurance.\u003C/strong\u003E\u003C/li\u003E\u003Cli\u003EWith \u003Cstrong\u003EGrabFlex, \u003C/strong\u003Ecreate a benefits package that suits your needs and aspirations.\u003C/li\u003E\u003Cli\u003ECelebrate moments that matter in life with loved ones through \u003Cstrong\u003EParental\u003C/strong\u003E and \u003Cstrong\u003EBirthday leave\u003C/strong\u003E, and give back to your communities through \u003Cstrong\u003ELove-all-Serve-all (LASA)\u003C/strong\u003E volunteering leave\u003C/li\u003E\u003Cli\u003EWe have a confidential \u003Cstrong\u003EGrabber Assistance Programme\u003C/strong\u003E to guide and uplift you and your loved ones through life\u0027s challenges.\u003C/li\u003E\u003Cli\u003EBalancing personal commitments and life\u0027s demands are made easier with our FlexWork arrangements such as differentiated hours\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWhat We Stand For At Grab\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.\u003C/p\u003E","identifier":"REF5026B","mainEntityOfPage":"https://www.grab.careers/en/jobs/744000126639329/specialist-key-account-management/","url":"https://www.grab.careers/en/jobs/744000126639329/specialist-key-account-management/","datePosted":"2026-05-15","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Grab","url":"https://www.grab.com/sg/","logo":"https://www.grab.careers/images/logo.svg"},"industry":"Sales","jobLocation":{"@type":"Place","name":"Petaling Jaya","address":{"@type":"PostalAddress","name":"Petaling Jaya","addressCountry":"Malaysia","addressLocality":"Petaling Jaya","streetAddress":"First Avenue"}}}