Videogames Customer Service Representative (WRITTEN SUPPORT for FPS game)

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• Experience playing FPS games is essential.
• Availability to work rotating schedules: 8:00am to 5:00pm and 10:00am to 7:00pm.
• Availability to work at the office in Col. Del Valle
• This is a temporary project until December 31st, 2026
• Salary: $10,500 gross (before taxes)
• Bonus: $1,000 for working 45 hour shift
• Bonus: $1,000 for working at the office
• Law Benefits.
• 2 days off.
• Career path.

After 3 months

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position

• https://www.facebook.com/watch/?v=612148667236746&...
• https://www.facebook.com/watch/?v=570454408169826&...
• https://www.facebook.com/watch/?v=1108036716785896...

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