Research Specialist

The Research Department Specialist serves as an extension of our sales team and customers, providing a high-touch, project-scheming, and product research assistance service . This role transforms product research into a competitive advantage, ensuring that customers receive expert, showroom-quality service for all products. This role is focused on sales-driving research, complex product configuration, and design solutions.

Key Responsibilities

• Immersive Remote Consultations: Replicate the high-touch in-person showroom experience by providing expert guidance via chat, email, virtual conference calls, and phone.
• Design Schemes & Product Configuration: Provide technical assistance in creating design schemes, developing furniture configurations, and executing substitutions to drive sales and meet product and project requirements.
• Sales Enablement: Act as an extension of the sales team, offloading complex research and product configuration to allow sellers to focus on customer relationship-building and core business activities.
• Proactive Sales Support: Act as a critical differentiator by proactively identifying viable, in-stock alternatives, answering product questions regarding fabric specifications, furniture dimensions, and carpet applications, ensuring customer retention and continuous revenue support.
• Collaborative Accountability: Work involves collaborating with sales teams, other Research Specialists, and additional product specialist teams in the company. Accountability for shared project work and quality of results is essential.

Note: To maintain focus on revenue-driving research and high-touch service, this role does not handle order fulfillment/processing.