Senior Software Engineer, Care & Onboarding

{"@context":"http://schema.org/","@type":"JobPosting","title":"Senior Software Engineer, Care \u0026 Onboarding","description":"\u003cp\u003eToast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.\u003c/p\u003e\n\u003cp\u003eThe Care \u0026 Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey.\u003c/p\u003e\n\u003cp\u003eWe are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations that power internal workflows at scale. You will partner closely with product, design, and operations to translate complex business needs into reliable, maintainable systems, and you will help raise the bar for engineering quality through code reviews and mentorship.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eA day in the life (Responsibilities)\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign, build, and own backend services and APIs that power workflows for Customer Care Agents, Onboarding Consultants, and the broader Toast team\u003c/li\u003e\n\u003cli\u003eBuild and maintain integrations across internal and external platforms, including CRM and workflow automation tools\u003c/li\u003e\n\u003cli\u003eWrite automated tests and participate in code reviews to maintain code quality and system reliability\u003c/li\u003e\n\u003cli\u003eMonitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback\u003c/li\u003e\n\u003cli\u003ePartner with product, design, and cross-functional teams to define requirements and deliver on shared goals\u003c/li\u003e\n\u003cli\u003eLeverage AI-augmented development tools to increase development velocity and code quality\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you'll need to thrive (Requirements)\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA minimum Bachelor’s degree in Computer Science or a related field\u003c/li\u003e\n\u003cli\u003e5+ years delivering production backend systems at scale\u003c/li\u003e\n\u003cli\u003eProficiency in Java, Kotlin, or another object-oriented language\u003c/li\u003e\n\u003cli\u003eFamiliarity with API lifecycle management, including versioning, documentation, and deprecation\u003c/li\u003e\n\u003cli\u003eStrong understanding of query languages, data modeling, and data distribution\u003c/li\u003e\n\u003cli\u003eExperience working with microservices and event-driven architectures\u003c/li\u003e\n\u003cli\u003eThis is a hybrid role with 2 days per week in the Bengaluru office\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat will help you stand out (Nice to Have)\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHands-on experience building with LLMs in production environments\u003c/li\u003e\n\u003cli\u003eFamiliarity with Workato or a similar iPaaS platform\u003c/li\u003e\n\u003cli\u003ePrior work with Salesforce or other CRM platforms\u003c/li\u003e\n\u003cli\u003eComfort working with React and GraphQL\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eAI at Toast\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eOur Total Rewards Philosophy \u003cbr\u003e\u003c/strong\u003eWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at \u003ca href=\"https://careers.toasttab.com/toast-benefits\"\u003ehttps://careers.toasttab.com/toast-benefits\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e#LI-HYBRID\u003c/p\u003e\u003cdiv class=\"content-conclusion\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow Toast Uses AI in its Hiring Process\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThroughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: \u003ca href=\"https://careers.toasttab.com/ai-in-hiring\"\u003ehttps://careers.toasttab.com/ai-in-hiring\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cstrong\u003eDiversity, Equity, and Inclusion is Baked into our Recipe for Success\u003c/strong\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAt Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWe Thrive Together\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: \u003ca class=\"c-link\" href=\"https://careers.toasttab.com/locations-toast\" target=\"_blank\"\u003ehttps://careers.toasttab.com/locations-toast\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eApply today!\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eToast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact \u003ca href=\"mailto:✉ Sign in to view email\"\✉ Sign in to view email\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e------\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eFor roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003c/em\u003e\u003c/p\u003e\n\u003c/div\u003e","datePosted":"2026-05-14T17:41:23Z","employmentType":"FULL_TIME","validThrough":"2026-08-12T17:53:41Z","hiringOrganization":{"@type":"Organization","name":"Toast","sameAs":null,"logo":"https://d25wby5c7p9100.cloudfront.net/public/uploads/d698635c92a50a0a70d2c9f23ff0beea/companies/logos/d698635c92a50a0a70d2c9f23ff0beea/thumb/toastlogo.png?1641234910"},"identifier":{"@type":"PropertyValue","name":"Toast","value":"47e01951533e947bd77c3a37189e766c"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"","addressLocality":"Bengaluru","addressRegion":"Karnataka","postalCode":null,"addressCountry":"IN"}}]}