About The Role

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

What will I be doing?

Leads the coordination of operational and capital planning activities across the Metrolinx Network, using business tools to provide accurate and timely information on current and future capital investments to inform future GO/UP rail services.
Monitors and evaluates performance at the rail terminals, outposts, and layovers, identifying risks and trends that impact fleet and facility operations, and collaborates with business units (e.g., Rail Operations, Rail Fleet and Facility Maintenance) to develop, plan and coordinate proactive strategies for operational enhancements including new processes, equipment and/or methodologies to improve fleet and facility maintenance services.
Review and approve construction project workplans at the rail facilities to ensure construction efforts have minimal impacts on operations.
Continuously evaluates alternative routing and operational solutions, analyzing historical data and contingency plans to optimize service continuity, prioritize customer satisfaction, and improve network management.
Reviews and refines documentation on capital projects (e.g. Concept of Operations plans, Requests for Information, Design Deviations and Construction Workplans) to ensure new and expanded rail facilities are suitable to support future fleet and facility maintenance needs.
Assists in business continuity planning, ensuring the timely coordination of preemptive strategies, incident response protocols, and mitigation measures to protect service integrity and daily operations at rail facilities.
Assesses the operational impacts of planned infrastructure and maintenance activities, recommending ways to minimize maintenance and service disruptions, ensuring daily maintenance efforts to support rail revenue services are prioritized.
Identifies and addresses network vulnerabilities related to seasonal weather patterns, infrastructure conditions, and external service dependencies, ensuring risk mitigation strategies are incorporated into contingency plans.
Strong problem solving and influencing skills to establish effective working relationships, negotiate, and deal with a variety of contacts, both internal and external to the organization; along the ability to gain corporation from individuals not under direct authority.
Collaborates closely with operational partner offices (e.g. Fleet Maintenance, Rail Operations, Environmental Management, Operational Safety) to relay critical information on construction-related disruptions to mitigate impacts to daily operations.
Participate in the development and implementation of operational processes to enhance consistency, efficiency, and compliance with business best practices and standards.
Support the implementation of new technological tools, automation, and best practices to modernize operations and improve efficiency.
Driven to be operationally excellent through a culture of continuous improvement – foster a proactive approach to structure problem-solving, encouraging innovation and process enhancements.
Ensures cost-effective and efficient use of resources (e.g., use of additional equipment/resources) when developing alternative delivery methodologies for performing maintenance services at rail facilities.
Reduces operational costs through improved resource scheduling, fleet and staff utilization, and implementation of process improvements that enhance efficiency and eliminate wasteful activities.
Meets service delivery objectives and manages project and department activities within budgetary limits as it relates to all activities on the Metrolinx network.
Monitors project and program progress to deliver program objectives on time and within budget, achieving anticipated business results.
Assists in training, knowledge sharing, and cross-functional learning opportunities, ensuring operational staff have the necessary information and resources to execute contingency plans and service adjustments effectively.
Facilitates post-incident debriefings and learning sessions, identifying lessons learned and recommending improvements for future operational resilience.
Promotes a proactive approach to structured problem-solving, encouraging innovation, collaboration, and continuous improvement within Rail and Fleet Operations.
Interpersonal and oral/written/presentation skills to present complex and/or new ideas with clarity and simplicity and to liaise with all levels within and outside the organization and with specialists across multiple sectors.
Other duties as assigned.

What Skills and Qualifications Do I Need?

Completion of a diploma in Engineering, Transportation or related field – or a combination of education, training and experience deemed equivalent.
Minimum six (6) years’ progressive experience in transportation, engineering or in an operational environment, or related experience.
Project Management Professional (PMP) certification or partial completion would be an asset
Environmental, safety, and/or regulatory transportation courses or certifications would be assets.
Knowledge of operational management principles within a fast-paced, multi-disciplinary environment.
Organizational skills and collaboration to manage multiple and changing functional and service priorities.
Analytical, problem-solving, critical thinking, and decision-making skills to assess and respond quickly to evolving situations.
Proficiency in MS Office suite (e.g. Outlook, Word, Excel, PowerPoint, etc.) and role-specific software to manage advanced technical applications.
Interpersonal and oral/written communication skills to develop and sustain cooperative working relationships with external stakeholders; issue oral instructions clearly and accurately utilizing a variety of communication devices; prepare reports and briefing material.
Supervisory, interpersonal, and customer relations skills, tact, and diplomacy to provide oversight, guidance, and leadership to unionized staff, deliver communications, encourage cohesive teamwork, and the ability to quickly assess, and act upon situations in a fast-paced environment.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email hidden].

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.