About The Role

#LI-TL1 #LI-HYBRID

We are seeking a highly motivated and detail-oriented individual to join our team as a Client Success Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will possess strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems.

Essential Functions and Primary Duties

Under direct supervision, manages the day-to-day of services for an assigned block of accounts
Offer assistance with account management and technical support of UKG products
Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
Proactively identify opportunities to improve system functionality and client satisfaction
Coordinate client meetings as needed
Conduct regular system audits to ensure data accuracy and compliance
Maintain data integrity and quality with any applicable software on a timely basis

Preferred Qualifications

Bachelor's Degree
Minimum 1-2 years of payroll experience
Preference for candidate with prior experience in HRIS or Human Capital Management software
Experience with UKG Ready Talent is a plus
Previous experience in a client service or system integration environment

Minimum Qualifications

High School Diploma or GED equivalent required; Bachelor's degree preferred
3 years of experience in industry or related field
Strong communication skills both oral and written with all levels of an organization, both internally and externally
Must obtain and preserve required licenses/certifications as required
Proficient use of applicable technology
Able to work in a team environment as well as independently
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Travel based on client and business needs