About The Role

Title: Patient Coordinator

Job Type: PRN

Your experience matters!

At Woodland Springs , we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person.

As a PRN Patient Coordinator joining our team, you’re embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute

The Patient Coordinator supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans, goals, and objectives in collaboration with leaders, STRHS administration, staff, and physicians.

Essential Functions

May prepare reports, maintain filing systems, enter data and maintain databases, compose and send correspondence, and perform other clerical functions.

Communicate and correspond with patients, families, visitor, providers, and staff.

Collaborate with stakeholders across the organization to work towards an appropriate resolution.

Use a hands-on consultative approach that balances the organization’s patient experience goals with the unit/department’s operational realities, limitations, and workflows.

Provide professional and empathetic attention to patients and families, document, investigate, and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes, keeping patients and families informed along the way.

Project a positive and helpful demeanor while advocating on behalf of the patient.

Responsible for maintaining patient and family confidence by keeping information confidential.

This position requires a self-directed individual with the ability to exercise independent judgement, critical thinking, and problem-solving skills.

Exceptional communicator who maintains a professional, calm, and empathetic demeanor while constructively addressing concerns from internal and external customers.

Completes rounds on patients in Acute Care Units to communicate with patients, caregivers, and families regarding stay.

Complete post-discharge callbacks to follow-up with patients, families, and caregivers regarding care received during stay.

Completes follow-up and notifies appropriate departmental and administrative personnel, including completing a Root Cause Analysis, for any issues or perceived deficiencies that patients, caregivers, or families express issue or concern with.

Qualifications and requirements

Minimum Education- High school diploma or equivalent required. Associate's degree in a healthcare related field preferred.

Required Skills- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Certifications

AHA Basic Life Support (BLS)

Licenses

None

About us

Woodland Springs is located in Conroe, TX , and is part of Lifepoint Health , a diversified healthcare delivery network committed to making communities healthier ® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.

EEOC Statement

“Woodland Springs is an Equal Opportunity Employer. Woodland Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”