Assistant Property Manager

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The Assistant Property Manager assists the Lead Property Managers in providing a first-class level of care for the members and their residences. To be successful in this position, the candidate must possess excellent interpersonal skills, a high level of attention to detail, and a genuine desire to serve in a high-end property management environment. Responsibilities

Property Operations & Resident Services

• Assist Lead Property Managers with daily property operations and resident services.
• Serve as a primary point of contact for homeowners, members, vendors, and contractors.
• Maintain a professional and welcoming environment while delivering exceptional service.
• Respond promptly to resident requests and concerns while ensuring timely resolution.
• Reassure members and homeowners that concerns will be addressed efficiently and professionally.
• Conduct walk-through inspections of residences to ensure cleanliness, functionality, and readiness.
• Prepare homes and units for member arrivals, occupancy, and sales tours.
• Complete opening and closing procedures according to operational standards.
• Remain onsite throughout scheduled shifts to provide support for members and vendors .

Vendor & Contractor Coordination

• Schedule vendors for maintenance, repairs, and service requests.
• Communicate effectively with vendors regarding work orders, schedules, and property needs.
• Follow up with vendors and contractors to ensure projects and repairs are completed satisfactorily and on time.
• Coordinate emergency and routine maintenance services as needed.
• Track service requests and maintain accurate records of completed work.

Member & Concierge Services

• Greet members, homeowners, and guests in a professional, courteous manner.
• Coordinate and communicate member requests, including:
• Spa appointments
• Fitness sessions and personal training
• Transportation arrangements
• Hiking activities
• Dinner reservations/ Grocery Shopping Services
• Perform grocery runs and other concierge-related services as required.
• Coordinate newspaper and coffee deliveries.

Administrative Responsibilities

• Draft and distribute daily operational summaries to keep staff and the Residential Services Manager informed.
• Communicate professionally via email with members, vendors, contractors, and staff.
• Maintain organized documentation and records related to property operations.
• Support interdepartmental collaboration and aid other departments when approved by the Residential Services Manager.
• Golf cart maintenance and coordination.
• Assist with furniture and relocation boxes to accommodate member requests.
• Support special projects and operational needs assigned.
• Perform other duties necessary to ensure efficient residential operations and exceptional member service.
• Other duties as assigned

Qualifications

• Strong verbal and written communication skills.
• High School Diploma or Equivalent
• Excellent customer service and interpersonal abilities.
• Ability to multitask effectively in a high-volume residential environment.
• Strong problem-solving and decision-making skills.
• Ability to remain calm, professional, and focused during stressful situations.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Proficiency with email and basic computer applications.
• Previous experience in property management, hospitality, residential services, customer service, or a related field preferred.
• Experience coordinating vendors, contractors, or service providers preferred.

Additional Requirements

• Valid driver's license required.
• Must be at least 21 years of age due to responsibilities that may include purchasing alcohol for member services.
• Positive attitude and professional demeanor.
• Ability to provide exceptional service to members, guests, vendors, and team members.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events.
• Ability to read, write, speak, and understand English; additional language skills are a plus.
• Ability to work both indoors and outdoors in varied weather conditions.
• Ability to stand, walk, and move continuously for extended periods, often exceeding eight (8) hours.
• Ability to lift, carry, move, and transport items weighing up to 50 pounds.
• Ability to move furniture, boxes, supplies, and other items as needed to support operational and member requests.
• Ability to safely operate vehicles, golf carts, and equipment as required .

Benefits

• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company’s good faith estimate of the rate expected to pay for this role is $25.00 hourly and is based on applicable and specialized experience and location.

About Us

Nestled in California’s desert paradise, The Madison Club is La Quinta’s most exclusive, private residential community offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with the ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California ’ s classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery ’ s signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://madisonclubca.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com .