Patient Service Representative - Outpatient Behavioral Health

Make an Impact with Baystate Health

Baystate Health is seeking multiple Patient Service Representatives to join our Outpatient Behavioral Health Team in Springfield, Massachusetts . The location primarily houses outpatient programs focused on pediatric care, family advocacy and youth behavioral health.

The Patient Service Representative role offers the opportunity to provide front line administrative and customer service support while supporting patients, medical staff and insurance providers.

The Patient Service Representative Will

• Check-in/check-out: greeting patients, validating demographics, collecting co-pays
• Verify insurance: checking and confirming coverage eligibility
• Communicate: managing multi-line phone system, routing calls, faxing medical documents
• Manage data: utilizing scheduling systems, updating medical records, responding to and routing messages

Schedule Details

• Job Type: Full-Time
• Hours: 8:30am-5pm; 9am-5:30p; 10am-6:30p
• Schedule: M – Fri; NO Weekends/NO Holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice .

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• HS Diploma/GED

• Start Your Career at Baystate Health
• You Belong at Baystate.

Education

GED or HiSET (Required)

Certifications

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $22.25 - $28.08

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.