About The Role

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Hilton La Jolla Torrey Pines is searching for a Part-Time Guest Service Agent to join the team.

The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.

Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition, the property offers free meal while on shift, free parking, and uniforms.

The ideal candidate for this role should possess at least one year of customer service experience, up to one year of front desk experience preferably with On-Q knowledge and schedule flelxibility. They should be proficient with computer systems, and demonstrate excellent communication skills.

Classification: Part-Time

Shift Pattern : Open availability that includes weekdays, evenings, weekends, and holidays is required.

Here's what you'll do during a typical day

Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.