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Analyst IT Digital Products
Cargolux Luxembourg Pilots · Luxembourg
About The Role
Requirements Analysis, Solution Design & Technical Documentation
- Collaborate with business stakeholders, product owners, customers, and external partners to gather, analyze, and challenge business requirements.
- Translate business needs into detailed functional specifications, technical designs, user stories, and acceptance criteria.
- Analyze existing applications, APIs, and integrations to identify opportunities for optimization, automation, and modernization.
- Produce and maintain architecture diagrams, technical specifications, API documentation, integration specifications, and operational procedures.
- Participate in solution design sessions and contribute to the definition of scalable and maintainable technical architectures.
- Ensure alignment with enterprise architecture, security standards, and best development practices.
API Development & Backend Engineering
- Design, develop, maintain, and support RESTful APIs that enable integration between Cargolux systems, customer applications, and external marketplaces.
- Implement and maintain backend services using C# and .NET technologies .
- Develop secure, scalable, and high-performance API solutions supporting the Digital Sales ecosystem.
- Implement API authentication, authorization, monitoring, logging, and error-handling mechanisms.
- Participate in API lifecycle management, including design, versioning, deployment, and decommissioning activities.
- Perform root cause analysis and troubleshooting of API-related incidents and performance issues.
- Contribute to the modernization of existing integrations and support the API migration roadmap.
Front-End Development & User Experience
- Design, develop, and maintain user-facing components for digital products using React and modern front-end development frameworks.
- Implement responsive and intuitive user interfaces that enhance customer experience and usability.
- Collaborate with business stakeholders to translate requirements into effective web solutions.
- Ensure frontend applications comply with accessibility, security, and performance standards.
- Optimize application performance and user experience across multiple devices and platforms.
Product Lifecycle Management
- Manage and support the lifecycle of digital products, including the Customer Portal, Customer APIs, Marketplaces APIs, and related Digital Sales solutions.
- Monitor application availability, reliability, performance, and usage metrics.
- Support release management processes, software deployments, and production rollouts.
- Contribute to product roadmaps and continuous improvement initiatives.
- Ensure compliance with security, governance, audit, and data protection requirements.
- Participate in incident management and problem management activities for business-critical digital services.
Integration & Interoperability
- Design and implement integrations between internal applications, customer systems, and third-party platforms.
- Collaborate with internal IT teams and external vendors to ensure seamless interoperability between systems.
- Support EDI, API, and cloud-based integration initiatives.
- Validate integration solutions through functional, performance, and end-to-end testing.
- Identify and resolve integration bottlenecks, performance issues, and data consistency challenges.
Testing, Quality Assurance & DevOps
- Define and execute unit and integration testing activities.
- Suggest automated testing strategies where applicable.
- Support CI/CD pipelines and deployment automation processes.
- Ensure all delivered solutions meet quality, security, and performance standards.
- Participate in code reviews and promote software engineering best practices.
Operational Support & Continuous Improvement
- Provide Level 3 support for Digital Sales applications and integrations.
- Investigate and resolve production issues impacting customer-facing digital solutions.
- Monitor system health and proactively identify opportunities for improvement.
- Contribute to reducing technical debt and improving platform stability.
- Support business continuity and operational resilience across critical customer-facing applications.
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