About The Role

An exciting opportunity has arisen for a Business Analyst to join the Cloud and Engineering Product Team and the Logging, Monitoring and Alerting (LMA) Product Team on a Temporary Promotion/Temporary Level Transfer basis. This role provides dedicated Business Analysis support across two critical product areas that underpin core infrastructure and service resilience capabilities across the organisation. Working with stakeholders, users and multidisciplinary teams, you will analyse business problems and opportunities, identify and define business and user needs, support backlog prioritisation, and contribute to the delivery of key cloud, engineering, monitoring and security initiatives. You will play a vital role in ensuring that products and services meet organisational objectives, deliver value to users, and support the effective delivery of both ongoing business-as-usual activities and strategic improvements.

A Business Analyst leads small to medium size projects and supports larger and more complex projects.

At this role level, you will

manage stakeholder relationships
work independently
have a good understanding of your work area
develop the business analysis community by sharing best practice and mentoring others

Responsibilities

Examine current cloud infrastructure (AWS) and cross-system integrations (Boomi) to develop a technical knowledge base that supports the level of technical analysis required for live service support and service change initiatives.
Collaborate with cross-functional teams, including engineers, business analysts and product owners, to produce business, technical and digital solution artefacts. This includes using business, technical and user requirements to develop technical specifications, epics, user stories and benefits analyses in support of technical proposals.
Engage with stakeholders and build strong working relationships through effective stakeholder analysis and management, working closely with project teams to define approaches that meet customer needs.
Support customers and stakeholders through transformational change programmes.
Lead and deliver business and technical analysis products for small to medium-sized initiatives and support larger, more complex programmes. This includes pre- and post-project activities such as impact assessments and benefits realisation.
Work within multidisciplinary teams to design and deliver transformational change using Agile and other delivery methodologies.
Support and work closely with Senior Technical Business Analysts on large and complex projects to define approaches that meet both customer and business needs.
Deliver business and technical analysis outputs in line with project requirements and overall business and technical objectives.
Apply a range of analysis techniques to establish and assess current-state ("as-is") and future-state ("to-be") processes, organisational structures, information, data and technology across the business.
Identify, analyse, capture and validate business, technical and user requirements.
Evaluate options and recommend solutions that improve outcomes for citizens and organisations through the effective use of technology.
Work alongside Senior Business Analysts to support customers and stakeholders throughout transformational change programmes.
Promote and advocate the value of understanding and meeting user needs across the wider Scottish Government.
Actively participate in GDD Business Analysis community events, knowledge-sharing activities and professional development initiatives.

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here .

For this opportunity, the following Success Profile elements will be assessed

Experience

Experience of business and technical analysis in an Agile/digital project environment to support the delivery of organisational visions and goals.
Experience of using business and technical analysis tools and techniques to solve problems in small to medium Digital initiatives.
Experience of applying stakeholder management techniques that influence others to make key decisions within product or delivery teams.
Experience of working with other Digital professions to design and develop technical solutions to resolve business problems.

How to apply

Please apply online, providing a Supporting Statement (of no more than 500 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this opportunity.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis. If applying on Temporary Promotion you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

If shortlisted, you will be invited to an informal discussion.

This is a Government Digital and Data (GDD) role within the Product and Delivery job family. Candidates who are not currently members of the GDD Profession, or who belong to a different GDD job family, will be required to complete a GDD technical assessment before an appointment can be confirmed.

If you are successful following the informal discussion and a technical assessment is required, further details will be provided in advance to allow you sufficient time to prepare.

Dates to Remember

Statement submitted by: 5pm on 14 September 2026
Informal chats: Week commencing: 21 September 2026. This may be subject to change.

Duration of Temporary Opportunity

This opportunity is for up to 12 months.

Hybrid Working

Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location.

Further Information

This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at [email hidden] .

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via [email hidden] .

If you have any questions about the role please contact [email hidden] .