Junior Admin Clerk

• Basic computer skills
• Telephone etiquette

Financial Metrics / Operational Duties

• Ensuring that all general stock picking slips for allocated regions are generated on time according to the departments procedures, which need to be adhered to at all times.
• Check with the warehouse by C.O.B each day to see if goods have been dispatched to ensure all customers’ deadlines have been met.
• Ensure items outstanding to customers are dispatched timeously.
• Assist customer with queries on pricing and stock availability.
• Ensure any back orders or delays in stock ordered are communicated to the customers clearly and timeously. As communication is the key factor in the department.
• Ensure all items on Back order are invoiced once stock has been received.
• Communicate accurate estimated delivery dates to the customer taking into buying lead time and logistics/transport time.
• Ensure correct customer are being charged and all relative information is supplied to the warehouse.
• At times assist the Warehouse team with picking and packing of special requests also including dispatching of goods.
• Ensure customer queries are sorted timeously and that communication is always top priority.
• Provide support to the sales team. Communication is key.
• Assist with any other adhoc tasks as required by management.

Compliance, risk and quality

• 100% compliance with company policies and procedures.
• 100% compliance with health and safety regulations.
• 100% Compliance with relevant laws and regulations.
• Declare all gifts.
• Do not accept kickbacks. Instances to be reported immediately.
• Declare all conflicts of interest upfront.

Growth and new markets / products

• Assist with projects as directed from time to time.
• Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long term goals of the company.
• Pastel knowledge (Advantageous)
• MS Outlook, Excel & Word