Customer Quality Engineer

To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.

• Communicate and review with Customers, In-house, and Suppliers to resolve quality issues.
• Schedule a meeting with the Customer to review and close non-conformance.
• Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology.
• Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram.
• Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements.
• Compile weekly customer quality reports for monitoring the customer & organisation quality KPI.
• Monitor and review FAI of BTP & internal made part to ensure the first article meets all customer requirements.
• Support and participate in company continuous improvement program.

Requirements

• Diploma/Degree in Mechanical/Mechatronics/Electrical/Precision/Chemical or other relevant discipline.
• Minimum 3 years of experience in customer quality management in semiconductor equipment manufacturing or equivalent.
• Knowledge of Lean Six Sigma, Lean Six Sigma certified will be an advantage
• Certified Quality Engineer will be an advantage
• Good problem-solving skills
• Proficient in Microsoft Excel functions
• Good communication skills

Benefits

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VDL ETG Singapore is a supplier of system integrations of mechatronic (sub)systems and modules for 'Original Equipment Manufacturing' (OEM) companies. These companies are leaders in manufacturing technically sophisticated equipment. One of the key markets in which VDL ETG Singapore operates is the semiconductor industry, where it specialises in Wafer Fab Equipment.

Our value proposition as a system supplier consists of providing total lifecycle management: from (co-)design to cost analysis, repair & refurbishment, R&D support, prototyping, first runs, volume manufacturing. We can do this because we have in-house facilities for machining, high-speed milling, precision grinding, mechanical and electrical (cleanroom) assembly, testing, product certification and on-site installation.

We are a diverse, multicultural team working towards the same goal: meeting the demands of our customers and partners. Our location in Singapore makes us a strategic partner for many of our customers and allows us to offer our clients competitive services and values. The company has been evolving with its employees for more than 50 years. This enables us to meet the ever-changing world we live in. The team works together to stay relevant and ahead of change. The company also makes a difference to all stakeholders, including the local community, by giving back to society. We combine Dutch and modern Asian cultures, making the most of both worlds. Our strength lies in our diversity of people, customers and cultures.