(Sr.) Manager, Office Automation Platform

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role You will lead the development, enhancement, and maintenance of the enterprise-wide Office Automation platform. This role is critical in ensuring operational continuity, scalability, and alignment with business and compliance requirements across life insurance functions. Roles and Responsibilities: Platform Development & Maintenance Oversee end-to-end software development lifecycle for Office Automation tools (workflow engines, document management, approval systems, etc.). Ensure platform stability, performance, and scalability to support BAU operations across departments. Lead OA integration efforts with other application systems Team Leadership & Technical Oversight Manage a team of developers and technical leads, providing mentorship and performance guidance. Assign development tasks, review code, and ensure adherence to architectural standards and security protocols. Foster a culture of continuous improvement and technical excellence. Stakeholder Collaboration Partner with business Owner to gather requirements and translate them into technical solutions. Collaborate with enterprise architects, infrastructure teams, and cybersecurity to ensure platform alignment with enterprise standards. Governance & Compliance Ensure all development activities comply with internal audit, regulatory, and data privacy standards. Maintain documentation and change logs for audit readiness and operational transparency. Innovation & Optimization Identify opportunities to automate manual processes and improve user experience. Evaluate and implement emerging technologies (e.g., RPA, low-code platforms, AI). Perform other responsibilities and duties assigned by management on ad hoc basis Job Requirements: Bachelor’s in Computer Science, Information Systems, or related field. 10+ years of experience in enterprise software development, with at least 5 years in a managerial role. Proven experience in life insurance systems and business processes. Strong knowledge of Office Automation platforms, workflow engines, and integration frameworks. Excellent communication, stakeholder management, and problem-solving skills. PMP, or equivalent certifications. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA