Technical Application Specialist

End Date Sunday 30 August 2026 We Support Flexible Working – Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary A developing specialist with growing independence and responsibility in routine tasks and projects Job Description Must have Skill - Integration of Genesys via APIs with other applications.Deep knowledge of Genesys Cloud Architect.Knowledgeable in the business of IVR (Interactive Voice Response), Chat, Email, SMS, WhatApp for CX (Customer Experience). Years of Exp - 2 - 5 years Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards. Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Supports and enables others to use and benefit from existing data management systems. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Highlights shortcomings and suggests improvements in current IT Security processes, systems and procedures within assigned unit and/or discipline. Helps others use and benefit from the existing knowledge management systems. Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks. Uses product specifications to design test procedures and standards. About working for Lloyds Technology Centre: Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance. Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential. This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose. We're Lloyds Technology Centre*, a tech and data company located in Hyderabad, India. We're part of Lloyds Banking Group, a leading provider of financial services in the UK and the UK's largest digital bank, with more than 27 million customers. We're changing financial services, and we want you to join us. With market-leading people practices and great opportunities for career and skills growth, we are committed to creating an exceptional colleague experience that is welcoming for all. Join us! *Lloyds Technology Centre does not offer financial services in India. Should you wish to contact us for any reason, please email us at: ✉ Sign in to view email For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.