About The Role

Technical Support Engineer (Italian Market)

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer for the Italian Market on our Enterprise Technical Support team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will

Resolve customer-reported issues while working closely with other multi-functional teams
Provide feedback to Engineering for improving product quality and reliability
Determine priority levels while negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role

Essential Requirements

Excellent communication skills in Italian and English
Strong problem-solving and troubleshooting skills using operational and diagnostic procedures
Strong knowledge of server and storage hardware technologies
Good understanding of networking fundamentals (WAN/LAN, DNS, DHCP, firewall solutions, load balancing)
Knowledge of current Server Operating Systems such as Windows and Linux
Bachelor’s degree or equivalent

Desirable Requirements

Bachelor’s degree or equivalent

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .