About The Role

This role is a 3:00pm-11:00pm shift with every other weekend.

The Unit Coordinator will collaborate with internal and external resources to provide administrative and operational support to the clinical unit. This individual serves as a central contact to the wider community for customer service, facilitating patient centered care through values of the organization. The Unit Coordinator is a liaison for physicians, nurses, ancillary staff, patients, families and care partners. In a fast paced environment, the incumbent must be successful at working independently while managing the details of highly confidential information critical to the efficient function of the organization.

CORE COMPETENCIES/CRITICAL RESPONSIBILITIES

Service Orientation and Customer Focus
Greets individuals coming to the unit, provide directions, information, responds to needs and requests.
Respects and protects the patient’s rights to confidentiality and privacy and discloses information only for professional purposes with collaboration of licensed nurse.
Performs service recovery and communicates as a care team to achieve the desired patient outcome.
Maintains high standards of service to patients, physicians and other hospital departments.
Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion. Does not support or take part in disruptive or negative behavior.
Participates in performance improvement initiatives.
Keep an orderly unit, maintains efficiency on the unit.
Orients patients, family members and care partners to the “Welcome Folder” and all of the contents.
Planning, Prioritizing, Problem Solving and Decision Making
Prepares compiles and maintains the patient’s medical record on the nursing unit, both paper and paperless charts in compliance with HIMMS Level 7 certification from admission through discharge, utilizing the current I.S. system.
Complies with hospital attendance policy and department staffing policy and rotations.
Ability to manage multiple competing tasks, develop effective plan for accomplishing daily tasks and manage priorities and allocation of available resources along with care team.
Responds to crisis in a calm, efficient manner, directing others concisely.
Participates in ongoing regulatory readiness compliance.
Communicating Effectively/Delegation
Manages the unit’s communication systems (phone, pagers, voceras, patient call bells, fax, etc.), to facilitate communication between members of the health care team, the patient, family and care partner.
Responds to the patient call bell system and Vocera. Contacts nursing personnel as appropriate and follows through ensuring the needs of our patients have been met.
Communicates effectively with all members of the health care team and related departments to provide accurate information about the care of the patients.
Keeps all unit caregivers informed of issues and policies that affect patient care or nursing practices by actively participating in the shared governance.
Formulates and maintains effective working relationships with peers, managers and other team members
A clear direction and collaborates responsibility when appropriate.
Performs duties as assigned or requested in order to maintain a high level of service.
Maintains patient confidentiality at all times.
Technical Knowledge
Ability to utilize, navigate and provide instruction on the electronic medical record.
Orders and maintains equipment and utilizes supplies in a safe, cost effective manner.
Completes required continuous training and education, including department specific requirements

UNIT SPECIFIC COMPETENCIES & REQUIREMENTS

Will be provided on orientation to the unit

QUALIFICATIONS REQUIRED

Minimum of high school diploma, GED or equivalent required
Strong customer service and intrapersonal skills required.
Competency with Microsoft Windows based software preferred.
Prior experience with telephone reception highly preferred.
Ability to work in a fast paced environment is required.
Must be willing to adapt well to changing priorities, instant deadlines, and constant interruptions.
Requires advanced interpersonal/communication skills.