About The Role

Customer Service Specialist

7650 Revenue Cycle Management

Schedule: Day Shift. 40 hours weekly. 8:30am – 5:00pm
Type additional details specific to position and/or department.

About the Position

This position is responsible for providing exceptional customer service, problem solving, follow up account resolution and respectful, compassionate and caring patient interactions.

Overview of Responsibilities

Communicate effectively and tactfully with patients and their families and guests, coworkers, managers, providers, and other personnel on a one-to-one basis using appropriate grammar, vocabulary, and word usage, presenting a professional image as a Reid Health representative
Able to problem-solve, multi-task, and work well in a team environment
Maintains accurate documentation of daily interaction of accounts worked and resolved
Responsible for accurate posting of all payment information in a timely manner
Maintains thorough understanding of all charges billed
Understands the cash posting process and how it applies to patient bills
Responsible for actively engaging in the call tree and maintaining a ready status as appropriate
Works returned mail for incorrect or bad addresses, including updating the billing system and forwarding the mail as appropriate
Updates insurance information if identified so claim may be resubmitted if needed
Documents and submits complaints in Midas as required by hospital policy
Maintains knowledge of hospital and ambulatory managed care contracts, state and federal guidelines, and departmental/organizational policies and procedures
Follows compliance with all laws, regulations, and guidelines of federal and state programs with an emphasis on prevention of fraud, waste, and abuse
Position includes other duties and projects as assigned to support goals and outcomes consistent with department expectations
Actively participates in area and department meetings
Attends other meetings as requested

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Education & E xperience

Education Required: High School Graduate or GED equivalent.
Experience Preferred: Previous customer experience in a medical setting.