Medical Office Administrator

Penn Psychiatric Center

Phoenixville, PA

• Full-Time | In-Person | Monday–Friday | Day Shift
• Compensation: $18.00–$23.00 per hour (based on experience, education, certifications, and qualifications)

Build Your Career in Behavioral Healthcare

Penn Psychiatric Center is seeking an energetic, compassionate, and highly organized \ Office Administrator to join our growing outpatient behavioral health practice in Phoenixville, Pennsylvania.

This is a full-time, in-person position designed for someone who enjoys working with people, thrives in a fast-paced healthcare environment, and is looking for a long-term career with opportunities for advancement.

While this position begins with primary responsibility for front-office operations, patient experience, and administrative coordination, it is designed to grow into a leadership role. As you become familiar with our practice, workflows, and culture, you will have the opportunity to assume increasing responsibility for supervising front-office operations, training team members, improving office efficiency, and supporting practice management.

If you are dependable, proactive, detail-oriented, and committed to delivering exceptional patient care, we would love to meet you.

About Penn Psychiatric Center

Penn Psychiatric Center is a growing outpatient behavioral health practice dedicated to providing high-quality psychiatric care, medication management, psychotherapy, and other specialized mental health services.

Our mission is to provide compassionate, patient-centered care while creating an exceptional experience for every patient who walks through our doors. We believe our employees are our greatest asset and strive to create a supportive, respectful, and professional work environment where team members can grow personally and professionally.

Primary Responsibilities

Patient Experience & Front Office

• Welcome patients, visitors, and providers with professionalism and compassion
• Answer multi-line telephone system
• Schedule appointments and manage provider calendars
• Verify insurance eligibility and obtain authorizations
• Collect co-payments and patient balances
• Coordinate referrals and follow-up appointments
• Maintain accurate patient records within the electronic medical record (eClinicalWorks experience preferred)
• Respond promptly to patient questions and requests
• Deliver a concierge-level patient experience

Office Administration

• Coordinate daily office operations and workflow
• Maintain organized, efficient, and professional workspaces
• Assist with provider scheduling and office coordination
• Monitor supplies and order office inventory
• Assist with reporting, spreadsheets, and administrative projects
• Coordinate communication among providers, patients and leadership
• Identify workflow improvements and assist with implementing new processes
• Support practice growth initiatives and special projects

Leadership Development

This position is intended for someone who desires professional growth. Successful candidates will have opportunities to

• Train and mentor new front-office team members
• Assist with supervising front-office operations
• Improve office workflows and efficiency
• Participate in operational planning and quality improvement initiatives
• Support practice leadership as the organization expands
• Medical office experience or Medical Assistant education, certification, or equivalent healthcare experience
• Minimum three years of customer service or healthcare office experience preferred
• Outstanding communication and interpersonal skills
• Strong organizational and multitasking abilities
• Excellent attention to detail
• Professional appearance and demeanor
• Dependable attendance and punctuality
• Ability to work independently while collaborating effectively with a team
• Proficiency with Microsoft Office and general computer systems

Preferred

• Experience in behavioral health, psychiatry, primary care, or another outpatient medical practice
• Experience with eClinicalWorks (eCW) or another electronic medical record system
• Insurance verification and prior authorization experience
• Medical terminology knowledge
• Supervisory or leadership experience
• Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field
• Competitive compensation
• Paid Time Off
• Paid Holidays
• Health insurance
• Retirement plan
• Supportive and collaborative work environment